I returned a purse with a broken zip and had a very upsetting experience. First, a young boy served me and was quite rude, simply saying, “I don’t know what I can do about it,” before passing me on. A young girl then told me they couldn’t do anything without the label. I offered to get another purse from the shelf... read full comment
June 2025
Melissa in the gents department today very helpful thank you!
June 2025
Had a very pleasant experience today from a member of staff in the collections at customer service in West Quay. The staff member was Laura who was so patient with me when I was confused about the return and purchase costings, Laura was calm and totally understanding how I was confused and explained it fully, I did eventually... read full comment
