Very disappointed with recent service from JL. We ordered an office chair (£300 including delivery and assembly) which arrived on the allocated day, Thursday 4 January. The chair was faulty and could not be assembled and the driver took it away and assured me that another one would be sent asap. On Monday 8 I phoned... read full comment
January 2024
Customer service has gone to pot here.Tried to return a product within the 5 year guarantee but their system only stores receipts for 12 months.When they scanned the barcode on the receipt it would not bring up the order details.They would not offer a refund, exchange or voucher. The manager, Adam, has very poor people... read full comment
December 2023
Today I received excellent customer service from Jessie in womens wear. She went above and beyond to help me. Nothing was too much trouble for her. Thankyou Jessie
John Lewis is a chain of British department stores operating throughout the United Kingdom and with international delivery across 37 countries.
John Lewis Southampton is situated on Westquay Shopping Centre.
The Southampton branch covers fashion, beauty, homewares, technology and more. Along with a car park, there are facilities accessible on each floor including an Espresso bar and Little Waitrose.
We also have new services in store, including:
-Womenswear Personal Styling
-The Beauty Society
-Menswear Personal Styling
-The World of Design
-Waitrose & Partners Cookery School
-The Download
-Roof Garden & Farm Shop
-Shopping Services
There’s a range of beauty treatments available such as an Elemis Spa Pod and Clarins Skin Spa.