Last week, I purchased a pair of rugby boots for my 12 year old child. They were worn just once for a game, and upon returning, four studs had fallen off, despite having been securely tightened before wearing. Upon visiting the store, neither the manager, Steve, nor the staff member, Jill, offered any assistance. Instead,... read full comment
July 2025
Best customer service I’ve had in ages. The two guys I interacted with were both lovely, friendly, and really efficient. Guy with a lanyard/dark beard and another guy with dark blonde hair. Helped us find different sizes of shoes to try this evening and got everything sorted quickly. Highly recommend here!
July 2025
Very disappointed with my experience at this store.
I bought a pair of sneakers for my husband, but the size didn’t fit. When I tried to return them, I was refused a refund — they only offered a store credit, valid for a limited time, and only for their own products.
Founded in 1982, Sports Direct is today the UK's largest sporting goods retailer by revenue, and operates a diversified portfolio of sports, fitness, fashion and lifestyle fascias and brands. We aspire to be a leading sports and lifestyle retailer internationally offering our customers an unrivalled range of high quality leading brands.
