Banks in Coventry, West Midlands

“Very helpful service from Surjit I was upset regarding a purchase I thought I made from Costco but turned out to be a scam. Surjit was reassuring and sorted out everything and reissued a new card which stopped anything further going out.”

“I visited SBI UK Coventry branch recently regarding my NRI account which I opened a year ago in India but could not access internet banking. Tasneem Chowdhury from Coventry branch went above and beyond to help me with the situation. I am really grateful for help. Keep up the amazing work. Thanks a lot.Esther”

“I recently had the pleasure of interacting with Ana, who provided excellent customer service while introducing and explaining various banking products to me. Ana's professionalism and deep knowledge of the bank’s offerings were evident from the start.

She took the time to understand my specific financial needs and made personalized recommendations, ensuring that I had a clear understanding of each product. Ana's explanations were thorough and easy to follow. She broke down the terms, benefits, and potential drawbacks in a way that was not only informative but also tailored to my situation.

What truly stood out was her patience and willingness to answer all my questions without making me feel rushed or overwhelmed. She highlighted the key features of each product and explained how they could benefit me in both the short and long term, helping me make confident and informed decisions.

Ana’s professionalism, coupled with her friendly and approachable demeanour, made the entire process smooth and stress-free. It's rare to encounter such a dedicated and customer-focused banking representative. I highly recommend Ana for anyone seeking clear, concise, and personalised guidance on banking products.

Thank you, Ana, for your outstanding service!”

“Brilliant customer care. The staff go out of their way to try to accommodate my wife and make sure she is comfortable whilst dealing with her banking, she has mobility issues and a comfy chair is always offered. The staff are courteous and friendly and very helpful indeed!”

“There's very rarely long queues,the staff are all pleasant and nothing is to much for them. They have inside seating area's for customers. A working good cashpoint outside too.”

“Visited here on 16th Of January to do some business with my sister who had recently lost her husband. The service we recieved was excellent.The staff could not of been more helpful and my sister and i would like to thank Hannah and Zoe for making what we thought would be a difficult visit very easy. A credit to Coventry building society Bellgreen.”

“Walked into the bank today unusually quite, no arranged appointment to be greeted by a member of staff enquiring if they could help, now I'm not the most competent person with internet banking ! 10 mins later old accounts cancelled, new ones set up by very polite lady on the front desk excellent.”

“Friendly, helpful and knowledgeable Iva immediately understood what I wanted to do with my ISAs and got straight on with it. Private office and coffee provided. What a difference to the unhelpful attitude at Nationwide who have lost my business after 9 yrs. Thanks Iva. Ed.”

“Not a CBS member but had to visit on behalf of someone today. The lady at the front desk was so pleasant to everyone and even knew a few of the customers by name and chatted with them while they waited which was clearly a delight for them. The young girl at the desk was also pleasant polite and quick. Such a lovely atmosphere compared to my own bank.”

“I could not get the virgin money app to work on my phone, I popped instore after 3 failed attempts at resolving the issue with the phone helping.The Coventry branch team that dealt with were absolutely fantastic, it took nearly one and half hours of repeatedly trying and phoning their own customer service line, retrying and retrying the two team members did not give up and made it their own personal challenge to get me sorted!On a very difficult day these two gave me the best customer service I have had anywhere in a long long time, absolutely 1st class!Thank you so much.”

“This hassle been our second stay at this Doubletree Coventry Arena and both stays have been excellent. Positioned just off the M6 it is ideal for a stopover when the journey from London to Manchester on a Friday night seems too daunting. The service from the smart staff was up to Hilton standard and welcome. We took our evening meal in the adjoining restaurant which served up good pub food. Prices seemed very reasonable. Breakfast in the hotel itself was typical Doubletree standard and excellent. Our room overlooked the stadium which was empty and a bit uninteresting. A room overlooking the car park may have had more going for it. The rooms are clean and quite spacious. The bathroom had a decent shower but no bath. Bed was very comfortable.”

“I don't go into the branch very much nowadays as I do most of my banking online but I have no complaints whatsoever. I find the staff really helpful, courteous and efficient, and they have always been like this. Queueing? Only during Covid, and didn't we all?”

“I have been a customer of this society for many years, although many branches have closedown the one in Coventry town closed from the High Street and relocated in a much better position. All the staff are friendly and they have a good comfortable waiting area.”

“The staff here were excellent.When I went into the store for the first time to open an account, a lady at the front explained what to do, how to do it and where to go which was brilliant. Every time I have gone in I have had no issues with depositing money.Even when I had an issue with my money, we went into store and this was rectified within a few daysBrilliant store, hopefully the move to online banking won’t happen too soon!”

“Lovely Lady on the front desk, red short hair, sorry for poor description, as didn't catch her name, but wow what a pleasure to speak to, helpful and efficient, very polite and a great service from start to finish, above and beyond.What a credit she is to the branch.Thanks”

“Charlotte from the coventry branch was very helpful, and friendly- we came in without an appointment to discuss our options with our mortage, she was very informative and explained all the options available to us and she set us up an appointment to disscuss things further with a mortgage advisor, so very happy with the service, thanks Charlotte!”

“Excellent courteous customer service, efficient and attentive, very clean branch-hygienic and promoting community spirit.Definitely happy to come back to this branch.”

“It was an outstanding support provided by Ms. Rakhee Desai during my visit to the Coventry HSBC bank. I been to bank as I have newly opened account and unable to access my online account, which put me through the lot difficulty in accessing my account and transacting online. She has provided her extended support during my visit to bank. She guided me through all the possibilities to achieve a solution to my issue. She made me feel the utmost customer satisfaction with her behaviour, support and response. Thank you so much dear Rakhee Desai”

“I would like to express my deepest gratitude to the bank manager for their exceptional professionalism, competence, and security measures. After a bad experience with another bank, we were amazed that others could perform so well. Thank you very much.”

“My experience with this bank has been average overall. While the services provided are satisfactory, there's nothing particularly remarkable about them. However, I must commend the lady I interacted with during my visit at close of play. Her positive energy was a breath of fresh air, and her assistance in my matter was greatly appreciated. Despite the average experience, her exceptional service stood out and left a positive impression.”

“Good range of savings accounts with good APRs. Customer service is excellent, by far the best I've had from any financial institution, both in-branch and on the phones. Opening an account is far less of an ordeal than at other banks and building societies. Nothing has ever gone wrong with my account. If you're going to keep your money in a financial institution, I'd say this is a good one to go for!”