Extremely slow. Waited over 20 minutes in a 3 person queue while one worker on a closed desk just sat there and stared into space. Gave up in the end
November 2023
Went to the help desk to ask a quick question- a bit too in your face and over helpful.A happy medium always works well. Appreciate if a customer is clearly telling you they must go!
July 2023
no one works at the customer bench yesterday I waited over 30 minutes for someone to come and when they are already working there is no competence. Ok they don't want my money it's hard I can handle it I won't cry
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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