Short branch opening times and all the local branches are now closed. Staff keep ushering you to self service even when you have told them you need to use the desk. Minimal staff behind desk. More than enough staff lingering around trying to make you do their job using the self serve machines. Poor customer service.
January 2024
I went to the Birmingham Grand Central and met Nuno who was absolutely amazing!!! I went in to do an international transfer, he showed me how to save money to do it online, and he helped me earn interest on my savings and now I’m earning well over £300 a year! Such a bubbly humble and always willing to help attitude!!!... read full comment
December 2023
It's a bank. Lots of people queuing. Lots of customer service staff trying to help out
