Banks in Birmingham, West Midlands

“Dylon Heer, we received an Excellent service from him in our recent visit to SBI UK Birmingham, Soho Road branch. Dylon in word is a go-getter he tried to help my family members in resolving emergency tasks at quickest, with UK account, helped us with opening the NRO account, provided us all the information required and along with that he offered range of services available. Dylon was very professional, approachable, polite, patient, and extremely helpful. We all family members wish him good luck and if ever you need any help with NRE,NRO, lockers etc I recommend him strongly.”

“I have had an account with BOB Soho Rd for nearly 20 years and they have always been very helpful and pleasant to deal with. The staff and management are very friendly and accommodating and they will go out of their way to resolve any issues I might have and always get things done efficiently and promptly. Even if I have any work to do with my India NRI accounts the Birmingham Branch will always help and advise me to settle any concerns quickly and satisfactorily. My banking experience with them has always been excellent.”

“I found all the paperwork and signaturory mandates pretty confusing at first, but once I called Stephen and the other people at Unity bank, I found them incredibly helpful, supportive, and happy to explain things to me.”

“Excellent customer service from all staff members who I interacted with. Many thanks to Kelly, Jesper and Lauren for assisting me, but a special thank you to Kelly for going the extra mile (and ensuring that I didn't waste a journey to collect some extra ID)!Definitely left a lasting positive first impression of Nationwide on me.”

“This branch is a credit to the Nationwide brand and the building society movement itself. Matt the manager, Lilly- Rose and Bina are so incredibly helpful. They really value you and go out of their way to help. It's so reassuring to know that, when other banks are closing or making you use machines or not bothering to man the counters, Nationwide is there for you.”

“Staffs are very professional and approachable I have been using this branch for years never had a problem they always have right amount of staff on tills that's why it doesn't look busy as other branches and does have 4 cash points outside and 1 inside parking could be better”

“Great bank.In fact the best Bank or rather Building society I've had the good fortune to be a member of. The staff are helpful and more importantly familiar. Unlike other banks the faces here don't change, which if ask you me in this line of business is priceless. Respect now and always forever due?”

“I had a phone call from the ICICI (Birmingham branch) bank today. A woman named, Jas spoke to me. The details and content of what was covered was really well explained and the helpful nature was visible in its professional ambience. The query I had was explained with an excellent pace and tone that entailed a professional and clinical approach, which was helpful and welcoming. I recommend the service indeed I do.Sarinder Joshua Duroch”

“I would just like to give thanks to an individual named Yvonne who works at the Northfield Branch.Yvonne helped me with a problem that ended up not being so straightforward and took time to resolve.Excellent customer service and lovely lady.”

“No matter which West Bromwich Building Society I visit, the staff are all so very friendly and helpful! Although I'm a little bit biased towards the Kingstanding branch! It always feels like I'm visiting friends”

“Excellent customer friendly service, very hard to get from India public sector bank. After I'd bitter experience from SBI - Soho Road due to their lack of knowledge on their service, I was scared to enter PNB. Surprisingly PNB staffs treats the customer with dignity and respect. Thanks PNB.”

“I’ve been with the Coventry Building Society for a number of years. I use the local Chelmsley Wood branch and the staff are great. Very people friendly and helpful with their services they offer. Professional with their business and experience. No hard selling, just willing to chat and listen to their customers needs.”

“HelloI had an internet banking problem and for a long time I could not use my bank account. I went to this bank last week. With the help of an employee, I was able to use my account again. They lovingly helped me. I really wanted to write the name of that kind lady in my comment, but unfortunately I forgot her name. Thank you very much for your help”

“visited the branch today with my niece to pay in her xmas money. I was served by the only gentleman on the counter and found him very friendly and professional and he conducted the transaction without any issues and we spoke about banking as i have recently retired after working for barclays for 32 years. Overall an excellent experience and the branch appeared clean and covid friendly.”

“Local bank. It's the only Lloyd's Bank for miles now, actually,since the ones in Moseley Village were closed, so it's well used. Usually friendly, approachable, and helpful staff ready to help.”

“Amazing customer service and the staff take time to explain things and answer questions clearly. They make you feel like a valued customer and go the extra mile. Great stuff!”

“I have been with this bank for many years. The staff here have surprisingly gone above and beyond many times in the advise and help they have given me. I rarely make it through the queue without someone coming up to me, becking what I need that day and helping me complete my task. Weather it be for pension advise or a cash deposit they have never failed to help me out.”

“it's good staff but the time's as sloid the good service....not happy with this.I work full time till 3.15pm how can I use West Bromwich Building Society.”

“Had an issue with my card it wasn't working so the lady who approaches you when you walk in ordered me a new one, and the manager let me withdraw all the money in my bank when usually there's a £100 a day limit so very thankful for that . 5 * service.”

“Friendly staff, I think Simon ? Or a name similar, I had left my wallet in the bank as I was in a rush to get to the bus and the staff were already very accommodating with this. But Simon had gone out he's way to pickup the wallet and run over to the bus stop to return it to me.”

“It was an amazing experience in the branch specially Jazz was a superstar in the team she has really helped my brother to open an account as he is new in the country. She was a amazing person and got great customer services skills with a humble and kind attitude towards every single customer. Thank you Jazz Kaur and entire team of LLoyds Bank at Acocks Green Branch.”

“Excellent customer service at this branch ? all the staff are fantastic & they are always happy to help you, they are all friendly & helpful, great service.”

“For such a big bank in the centre of Birmingham City Centre, they only have 2 active counters and are quite slow.The bank itself is very spacious but customers services needs to a bit better.Other than that, bank was nice and clean. They give free pens to their customers.”

“We dropped by today to change a name on an account. June was the customer service agent who helped us with our query. She was so polite, funny and very helpful. She wasn't sure of the answer to a transgender related question we had but she went to ask one of her colleagues for some help and swiftly came back with an answer! She was so respectful and apologetic, we rarely have such a kindly handled conversation on the topic. She was wonderful and made a daunting experience much more comfortable. Thanks June!”

“My partner past away 3 weeks ago I was so so worried about sorting all things out with the bank Helen and oana have been absolutely fantastic very caring and supportive towards my circumstances a massive thank you for being so kind and sorting things out for me”

“After having to visit the bank 3 times this week for a very tedious but important task, it finally went right. I would like to thank the member of staff Haroon, who showed high level of professionalism, listened attentively and had excellent customer service skills!”

“I have given the staff 5 star and not BARCLAYS its always busy and very long queue inside and out but unfortunately they have closed many of the branches :(staff a are helpful and they try there best to help everyone. Keep up the hard work with the limited staff”