Banks in Birmingham, West Midlands

“Sudha gave me excellent service. She helped me to protect my fraud and scams . She gave really good information regardibg fraud and scams. She really helped with my query”

“Dylon Heer, we received an Excellent service from him in our recent visit to SBI UK Birmingham, Soho Road branch. Dylon in word is a go-getter he tried to help my family members in resolving emergency tasks at quickest, with UK account, helped us with opening the NRO account, provided us all the information required and along with that he offered range of services available. Dylon was very professional, approachable, polite, patient, and extremely helpful. We all family members wish him good luck and if ever you need any help with NRE,NRO, lockers etc I recommend him strongly.”

“This is by far the best experience I have ever had in a bank. I was served by Natalya, and she was absolutely fantastic. She answered all of my questions thoroughly and supported me with several processes relating to my account. I was with her for at least twenty minutes and there was no pressure of being rushed at all. The high standard of professionalism was phenomenal and like nothing I have ever experienced before. I also shared my feedback with the manager who was also very grateful to receive this information. It really was a great experience. Thankyou Natalya.”

“I have had an account with BOB Soho Rd for nearly 20 years and they have always been very helpful and pleasant to deal with. The staff and management are very friendly and accommodating and they will go out of their way to resolve any issues I might have and always get things done efficiently and promptly. Even if I have any work to do with my India NRI accounts the Birmingham Branch will always help and advise me to settle any concerns quickly and satisfactorily. My banking experience with them has always been excellent.”

“I found all the paperwork and signaturory mandates pretty confusing at first, but once I called Stephen and the other people at Unity bank, I found them incredibly helpful, supportive, and happy to explain things to me.”

“I went into the branch with a lot of anxiety about my online banking app and needing a new card, but Dean made it feel effortless. He had everything sorted so quickly and efficiently that I was genuinely shocked – and he still managed to be warm, polite, and friendly the whole time.

The only downside is that he did everything so well I probably won’t need to come into the branch again! He’s saved me so much time and inconvenience, which in turn saves me money. That kind of service makes me far more likely to stick with Barclays and recommend them to my family and friends. Dean is an asset and absolutely deserves to be recognised and rewarded.”

“This branch is a credit to the Nationwide brand and the building society movement itself. Matt the manager, Lilly- Rose and Bina are so incredibly helpful. They really value you and go out of their way to help. It's so reassuring to know that, when other banks are closing or making you use machines or not bothering to man the counters, Nationwide is there for you.”

“I had a phone call from the ICICI (Birmingham branch) bank today. A woman named, Jas spoke to me. The details and content of what was covered was really well explained and the helpful nature was visible in its professional ambience. The query I had was explained with an excellent pace and tone that entailed a professional and clinical approach, which was helpful and welcoming. I recommend the service indeed I do.Sarinder Joshua Duroch”

“No matter which West Bromwich Building Society I visit, the staff are all so very friendly and helpful! Although I'm a little bit biased towards the Kingstanding branch! It always feels like I'm visiting friends”

“I had a really 1st visit to lloyds bank to open up a account it was simple fast and the person who helped me was ravenna she was very helpful and friendly I think iv found my new wife”

“Popped to Northfield branch with a question regarding a bond . Was assisted by a gentleman named Kevin. What a helpful polite young man. He went above and beyond to help us. Most impressed. Thank you Kevin.”

“Excellent customer friendly service, very hard to get from India public sector bank. After I'd bitter experience from SBI - Soho Road due to their lack of knowledge on their service, I was scared to enter PNB. Surprisingly PNB staffs treats the customer with dignity and respect. Thanks PNB.”

“I’ve been with the Coventry Building Society for a number of years. I use the local Chelmsley Wood branch and the staff are great. Very people friendly and helpful with their services they offer. Professional with their business and experience. No hard selling, just willing to chat and listen to their customers needs.”

“HelloI had an internet banking problem and for a long time I could not use my bank account. I went to this bank last week. With the help of an employee, I was able to use my account again. They lovingly helped me. I really wanted to write the name of that kind lady in my comment, but unfortunately I forgot her name. Thank you very much for your help”

“Went in to get my Isa account sorted and was in and out within 15 minutes. amazing service and very friendly and attentive staff especially Jas who did amazing and made the process so easy.”

“Went in on Saturday, had the pleasure to be seen by Francesco have to say the best customer service, nothing was to much trouble… thank you for a great service. Lloyds would benefit from getting you to deliver training to all your staff around the country ?”

“Amazing customer service and the staff take time to explain things and answer questions clearly. They make you feel like a valued customer and go the extra mile. Great stuff!”

“it's good staff but the time's as sloid the good service....not happy with this.I work full time till 3.15pm how can I use West Bromwich Building Society.”

“Great service at this branch — a huge step up from the one down the road, where I’ve had nothing but bad experiences. Shoutout to Adrian, a seasoned professional who’s clearly mastered the art of customer service. Friendly, efficient, and on point.”

“I went into into my bank today , I was served by a wonderful member of staff ( Sam Baker ) she was very professional, helpful and courteous! She sorted my problem out and explained everything to me .”

“For such a big bank in the centre of Birmingham City Centre, they only have 2 active counters and are quite slow.The bank itself is very spacious but customers services needs to a bit better.Other than that, bank was nice and clean. They give free pens to their customers.”

“Visited the branch today for an official name change and the staff were the most helpful friendly bunch of people I've met in any branch or any shop I've visited. A huge thank you to the 2 lovely ladies on the customer service desk who treated me with so much dignity and respect. I simply cannot rate you highly enough. Thank you for an extremely pleasant visit today!”

“Although this branch is not my nearest, it's worth the extra but small journey because the staff here are so friendly and helpful. Easiest 5 star rating given”

“UAE Exchange is a money transfer service available in many countries worldwide. However, this review is based on the Handsworth branch in Birmingham. I had never used a money transfer service previously when I first visited UAE Exchange. So when I enquired about the process, the staff were polite and helpful in how they explained the membership and transfer process. I was seen to almost immediately and within minutes I had a UAE Exchange card and had made a transfer! This branch is visited by a lot of Asian people who know little, if any, English. However, they have multilingual staff who I have seen explain their services calmly and patiently, even when the customer can be difficult. The front of the shop is very minimalist and well-maintained with a few counters. There is usually parking on the side road, which is a residential street and can get busy during the school run.”

“Great service I had dealings with this bank when my dad passed very professional and helpful..over the last two wks dealt with Michelle in branch 5 star service. Great at her job very professional and very helpful..a credit to the bank ?”