{{ group }}
- {{ item.name }}
- {{ item.properties.formatted }}
“Would like to thank everyone at this branch in helping me open a current account, also I would like to thank Becky for phoning me and arranging to be expected by a staff member and have everything done for me. Thank you to this staff member whose name I forgot, so sorry but you know who you are. THANK YOU!!!”
“As soon as I stepped into the bank today, a lady immediately came up to me and asked me if she could help. She had a very bright smile and made me feel very welcomed.She helped me open an account very quickly. I am very glad to have her help today and I am very grateful to her.Emma, thank you so much and God bless you.”
Closed
102 Grey St
Banks
“My Journey with Lloyds bank started many years ago with Lorraine Kirk, at Colchester Branch (Essex, UK). She and the manager at the time were excellent always available for anything, even though I was a student bank then, so I thought "wouldn't be that interesting as a customer" they treatment me like I was a one of the most important customers in the branch. They were always welcoming and helpful.-Newcastle grey street Branch:Niamh Donaghy, was excellent, friendly helpful and very professional, gave me all options to an specific topic, and even stayed with me and the manager after the bank was closed. Plus she was covering a colleague that called on sick as I supposed to be seen by someone else.The manager Katie very welcoming and friendly, even though she must be busy all the time, she still comes down and speak to customers, at the same time she is paying attention to everyone working in the branch, making sure the quality is higher and higher (raising the bar all the time).Also noticed Katie that whenever any colleague ask her for help she will treat them with a lot of patience and with a calm and friendly attitude will help them do whatever it is they need to do.Finally as mentioned she also stayed until after the bank was closed to help Niamh too, very few people will do this.I mean really what else can you ask from a manager when she is constantly paying attention to everything and everyone.Went there the second time Katie came straight away to see what I needed.People like them humanized a company, you feel warm understood and you know they will do everything they can because they truly care.People like them, makes Lloyds not only a bank, in my opinion it is one of the best institutions in the world that really cares about people, either you are student, professional or whatever you do.Thanks to people like them I do trust this bank, and nothing can buy trust.Daniel Freitas”
“My husband and I tried to open an account at another high street bank with nothing but bother so called to Leeds Building Society in Newcastle and the lovely Lauren helped us out explained everything and within 15 minutes we had our accounts sorted. Very friendly and nothing was a problem. All their accounts were explained and plenty of advice given. Would certainly recommend going there if you are looking to open an account.”
“Excellent Service when registering the death of my dear dad. I phoned the branch and spoke to a very helpful lady and made an appointment to visit the next day with my mam. We visited the branch and were greeted by a friendly customer advisor who showed us to a seating area. We were then greeted by Andrea who took us to a private room. Andrea was lovely and showed empathy with my mam, she took time to clearly explain the options for my mam so mam could make an informed choice. The transactions were very straightforward and Andrea was very helpful. This was an exceptionally positive experience and I will be visiting the branch again in the spring to open an isa with them for the next financial year. Thank you Andrea and the team at the Yorkshire Building Society Newcastle Branch. Highly recommended. ?”
“Absolutely brilliant service . What lovely professional and helpful staff you have in this bank . Especially at a time when the banks phone lines are impossible .”
“Had problems with a Bankers Draft issued by this branch. The manager, Jonathan Anderson, was absolutely brilliant. He personally rectified the problem without any fuss. First class!”
“I was in your store tonight which was my first time in a supermarket since last Monday and obviously since the lockdown. It was a bit surreal and strange seeing it so quiet and having to queue to get in but you could tell that you were doing everything you could to make sure people were safe even though it was a bit scary. You could see the baskets being sanitised before going back and staff taking all the extra precautions! ”
“Excellent service from Ms Jane Anderson. One of a kind superb, courteous, listens well and provide answers in the most concise way to help customers. Qualities customers are looking for from a respected bank.”
Closed
171 Shields Rd
Banks
“A small branch which never seems to have many staff on. However they are always friendly and helpful. Plus the building is amusingly pretty, nice to see it still in use.”
“I was privileged to do my work experience at this bank and I can honestly say the people from every corner of the bank are the most lovely people. It's incredible to witness first hand a place where customer satisfaction is placed above all else and a branch that it always striving to grow and improve. Would definitely recommend!”
“I'm a support worker on a mental health ward. Yesterday we visited this branch with a patient. The care and the patience of the staff was fantastic, we really appreciated all they did for a gentleman who can be quite challenging. A big thank you!”
“Have been with Nat West Bank for over 65 years and in all those many years have had an excellent service, The staff members are helpful , respective, and always willing to be of help,and always welcome feedback on there service, The telephone banking during COVID 19 lockdown was a wonderful helpful device for me ,A big thank you to NatWest,,?”
“It’s good to see investment to create bank branches fit for the future. It’s spacious, modern and adequately staffed. A pleasant place to be and usually very efficient.”
“Always very friendly and helpful staff. Even in these difficult times, they are willing to go the extra mile to help their customers. Far to many other banks just treat you like a number, but RBS Newcastle really make you feel appreciated and welcome.”
Closed
104 West Rd
Banks
“Had an appointment to register a Lasting Power of Attorney at this branch. The staff member took great care to make sure that it was processed correctly and was very helpful. She even rang me a couple of days later to confirm that it had been successfully registered. Very pleased with the great customer service, thank you.”
“I had the pleasure of discussing my account access problems with Priyanka on Thursday 24th November. She put me at my ease and quickly and efficiently resolved my issues. Great customer service from her. Thank you.”
Closed
110 Grey St
Banks
“Compared to Barclays on nearby Northumberland St. much calmer and open spaced. Staff polite and helpful. Able to open a new current account with an hour or two (compared to Barclays er...6 WEEKS!). Only issue and this applies to all banks is how you cannot contact the actual branch, all numbers are just for generic telephone banking based in India. All banks just seem to treat their customers terribly in this regard.”
10AM - 1PM
Jubilee House
Banks
Open 24 hours
Northumbria University
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“Centrally situated branch of the building society where the staff are friendly and helpful Cash machines on site and next to several bus stops Round the corner from Northumberland St and Monument metro station Normal services resumed following relaxation of Coronavirus restrictions”