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Most Recent Comments
December 2023
Hotel overbooks accessible room to ensure maximum bookings over customer needs.Booked my aunt into an accessible room for Christmas with a breakfast included. Upon arrival no accessible room was available and therefore my aunt was unable to bathe at the hotel for the entirety of her stay. Also due to maintenance the kitchen... read full comment
December 2023
Lady on front desk when we were checking in on 13/12/23 looked a little bored. We came back down later that evening and noticed the same lady sat on her phone in the restuarant area and we were having to shout across to her. Not really good customer exp, someone should be sat at front desk at all times.Staff friendly and... read full comment
December 2023
Very disappointed ? room was not made up ,carpet is warn ? and the basin plug would not swivel to let the dirty water out. I have loved Premier for years BUT Now.