Only 1 person working on a Friday morning.2 people at the help desk. Helping just 1 customer at a time.Get some some more staff.
January 2023
Very poor now it's Virgin, not like the old Yorkshire Bank days, won't be long before it's all totally robotic with zero staff
September 2022
What a despicable bank this is. When are they going to read the levels of dissatisfaction and take note of their customers feedback. By a mistake beyond my control, two mortgage payments have not been made on time. The mortgage companies have accepted the payments late without penalties, but the Yorkshire Bank has debited... read full comment
