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9:30AM - 1PM
18/20 Calverley Road
Banks
9:30AM - 12:30PM
17-19 Grosvenor Rd
Banks
“Went to change some account details on a saturday morning (without an appointment) and was glad to be sat down with a lovely member of staff who was able to sort out everything I needed, was very courteous and friendly and made me feel at home. I didn’t have to wait long especially since I hadn’t booked ahead in advance, and she went above and beyond to help me. A very pleasant visit and would definitely recommend - wish I had asked her name so I could give specific praise, but overall everyone there seemed to be doing a great job. Will gladly visit this branch again.”
9:30AM - 1PM
89 Mount Pleasant Rd
Banks
“Visited the branch today and met with Steven who was attentive and polite. He helped me update my address and showed me how to use the mobile app to get a quick home insurance quote, something I’d been meaning to sort out.”
8:30AM - 6PM
2 & 4 Calverley Road
Banks
“Tunbridge Wells branch.Alison was great very helpful and polite answering all our questions, opened account so easy and quick (unlike Santander told go online guy sounded like a machine so unhelpful we walked straight out) walked into Metro Bank what a difference, a refreshing experience so glad to deal with real people we didn't have an appointment, seen within 5 minutes even thanked for waiting. Thank you”
9:30AM - 1PM
105 Mount Pleasant Road
Banks
“I had been there to update my mobile number (lost the existing one)and address . Staff was so helpful and I was given clear information about how long would it take and what needs to be done next. really appreciate it”
“Excellent service from Mrs Vaguna. Vaguna showed the utmost care and guided, in an extremely cordial and understanding manner, through the process of unlocking the account. Thank you. Fantastic job ???”
9:30AM - 1PM
8 Calverley Road
Banks
“Really helpful staff. There are self serve machines in here and rarely much of a queue to use them. If you get to talk to a member of staff, they are really nice and totally helpful.”
Banks
Banks
Banks
“Went to change some account details on a saturday morning (the branch was very busy which says something about its popularity!) but I was seen to very quickly where I was directed to the customer service/banking counter. I was very pleasantly surprised at how quickly and easily they were able to make the changes I needed and the staff member who assisted me was very friendly, efficient and made the experience a super positive one. Can’t fault Nationwide and their no-nonsense processes backed up by great staff.”