Today I asked my daughter to open an account at this bank but after 1 hour they answered me and refused to open the account because my daughter doesn't speak English, this had never happened to me before, I've lived here for almost 20 years and I've opened accounts for so many people who don't speak English, it's the first... read full comment
July 2023
Metro bank in Tunbridge wells is running by bunch of kids with no experience at all. Setting hours in waiting area and no one is bother to come and help you. Even if they come to see you after hour wait they will advise you to come next time as we are so busy. Staff using personal phones calling friends and family to kill... read full comment
January 2023
Tunbridge Wells branch.Alison was great very helpful and polite answering all our questions, opened account so easy and quick (unlike Santander told go online guy sounded like a machine so unhelpful we walked straight out) walked into Metro Bank what a difference, a refreshing experience so glad to deal with real people... read full comment