August 2025 by David K
Just shocking. If you have any other option, open an account elsewhere.
August 2025 by Trevor Zahra
Visited Tunbridge Wells bank today and was welcomed by Tami who was a pleasure to deal with. Big smile all the way, professional and sorted my issue out on no time at all.nits team members like her that make it such a pleasure to bank with Metro
March 2025 by Nick Ghateh
I have been a customer of Metro Bank for over 12 years and recently decided to open a savings account. When I visited the Tunbridge Wells branch yesterday, I was told by a staff member?who seemed quite confident?that I only needed to bring my National Insurance (NI) number and return today, as they were supposedly busy (though the branch didn?t appear crowded).
I came back today (Friday) with my NI number, only to be told that I also needed my passport, which would have to be scanned. I drove all the way back home to get it, along with my driving license (despite already being a long-time customer). However, when I returned, I was suddenly informed that I needed yet another proof of address, as one was apparently not enough.
To make matters worse, the first staff member who initially gave me the incorrect information turned out to be a trainee. The second staff member?who was polite and experienced?also gave me incorrect details.
All this hassle just to open a savings account! This experience shows a lack of professionalism and respect for customers? time?especially for someone who has banked with them for over a decade. Metro Bank needs either better-trained staff or more trust in their existing customers.
Disappointing experience.
December 2024 by Richard James
One word ?Awful? service, early Saturday morning couldn?t be arsed to acknowledge us, wanted to open a new account, So took out custom elsewhere
April 2024 by steve brough
Good opening times and staff are brilliant
February 2024 by Cristiano de Oliveira
Today I asked my daughter to open an account at this bank but after 1 hour they answered me and refused to open the account because my daughter doesn't speak English, this had never happened to me before, I've lived here for almost 20 years and I've opened accounts for so many people who don't speak English, it's the first time I've been to this bank, they tell me they don't open because my daughter doesn't speak English. I'm sure this is racism and discrimination, I was stressed but I completely ignored it, I didn't want to believe some of the barbarity I had just heard, rude, I called the manager and she gave me the same answer. They practice discrimination, racism and there is no inclusion in this bank, which is why I don't recommend it to anyone.
July 2023 by Tella Omeri
Metro bank in Tunbridge wells is running by bunch of kids with no experience at all. Setting hours in waiting area and no one is bother to come and help you. Even if they come to see you after hour wait they will advise you to come next time as we are so busy. Staff using personal phones calling friends and family to kill the time.
January 2023 by Paul
Tunbridge Wells branch.Alison was great very helpful and polite answering all our questions, opened account so easy and quick (unlike Santander told go online guy sounded like a machine so unhelpful we walked straight out) walked into Metro Bank what a difference, a refreshing experience so glad to deal with real people we didn't have an appointment, seen within 5 minutes even thanked for waiting. Thank you
August 2021 by pb braker
Like no other bank I know or experienced, the service is second to none, and nothing is too much trouble.Cannot recommend them highly enough.
August 2021 by MR. Don
I thought they were different but in the end they mislead me and lied bad service
March 2021 by Alin Badea
I had a new business account started just few months ago and I couldn't use my app few days ago, first I believed that it might be a problem with your sms confirmations but trying today again and couldn't login.When I have called I've been told that my account is closed as I should have received a letter 3 weeks before saying that my account is due to close in 7 working days, which I haven't.However, I asked why in 2021 I haven t received an email or app message saying that my account is due to close or to be notified about this?I have been told that only letter is issued.
January 2021 by Snappy David
Banking that just works!
October 2020 by Adam L
Banked here for a while now. My card was printed there and then and worked straight away. The staff are always polite and helpful and the services offered are very good. The money counting machine is useful and can also be used be non-members. I highly recommend this bank to anyone who wants polite staff and a speedily opened account! The staff has also been incredibly kind and helpful through this pandemic. Thanks to all of them!
October 2020 by Mongolianfriend
I have been the victim of credit card. Metro bank are aware of this but cannot recover the money from the fraudsters so have decided to hold me liable. I have an on going case against metro and am utterly disgusted by the way I have been treated, however , the staff at Tunbridge Wells bank are fantastic and have supported me and helped me the best they can . They have seen some of the defence evidence I have submitted and believe I am a victim of fraud. They have even helped write letters for me to support my case. But Metro bank will not budge on their decision to hold me liable and are even charging me interest on the stolen money.
October 2020 by Stuart Smith
Easy and convenient. Centrally located in the town centre and open 7 days a week - except during pandemics!
