Customer services is extremely poor.
They have no sense of urgency and seem to have very little knowledge of how to systematically deal with non straightforward returns.
They only respond when prompted, so far I still don't any advice for a wrong size item sent, I contacted them via message (there is no way to contact... read full comment
We're House of Fraser (fondly known by those who love us as 'HoF') and we've been on a mission to provide your heart's desires for more than 150 years. From a humble Drapery Shop in Victorian Glasgow to an internationally inspirational department store, we've come a long way and we're still making history every day. We're so much more than just a house; we're a whole universe full of your favourite things.
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Products and services: Audio Visual, Clothing, Childrenswear, Bedding, Footwear, Gift Vouchers, Womenswear, Toys, Stationery, Menswear, Lighting, Kitchenware, Home Decoration, Home Furnishings, Click and Collect
