Banks in Stevenage, Hertfordshire

“Advice needed for a credit card & Boryana Boneva has saved the day!
This is far away not the only time she has done her magic to us!
She spent unbelievable amount of time for us, until she was 100% we had fully understood all the points and details.
I have felt like the most valued customer of the bank.
She has shown genuine intention to educate us on banking and mostly how we should use the credit card in order to achieve the most.
Superb service! Keep on going! An absolute legend and pleasure to be serviced by her!”

“Popped in this morning to open up an account for my son and Katie was extremely helpful. She got it all sorted for me and helped me with the machines.
Absolutely amazing, polite, helpful and professional!!”

“Top stars to the staff at Stevenage NatWest, the staff here have by far excelled there self’s throughout this time we are having and made it so we can do everything we normally do but while sticking to the rules and staying positive and motivated thank you guys and girls for doing your best in this time and for putting yourself in the firing line WE appreciate the help”

“I went into the store to try and get a lego cards album for my 6 year old daughter. I hadn’t realised the promotion had ended and she quickly became upset when there was none left. (she has ASD and struggles with handling her emotions and found it hard to cope with) A very kind hearted staff member Jackie looked outback but with no luck and upon seeing my daughter so upset gave her an envelop full of her own lego cards. My heartfelt thanks goes out to her and her incredible act of kindness”

“Just wanted to say thank you to Zoe and Ash, we had to report the death of my Mother. We spoke to Zoe on the front desk she was very helpful and informative. Ash logged the death for us he was so empathetic and put us at ease with general conversation. He was clear explaining each step. It was the best service we had that day,out of all the banks. Thank you Ash & Zoe.”

“I have to write a positive review as it was with trepidation that I chose TSB Stevenage to call in to after TSB in general had made it massively difficult for me to extract my own money. On the last day of the tax year, the only possibility for moving the money that was in TSB & which I wanted to get into an ISA elsewhere, was to call in at a branch and altho Stevenage was not close, it was the nearest one open. It took over 2 hours thanks to TSB's impossible IT system, but both Lovely and Gemma took such care and patience. Gemma used great initiative to crack the problem in the end and get the payment made out. I really can't thank her enough.”

“I came in during my break at work to change some personal details on my banking account. Andrew specifically was great as he was the one who served me. I was waiting in the queue for someone for about a minute before he came out of an office and offered to assist me. He was polite, he helped me make the changes in a time effective way even offering additional information so I was more informed about everything. Such a lovely person and a useful service. ?”

“That’s the best bank I have been!!!!!From the time that I arrived was easy to realise that I made a absolutely right choice.The staff are very professionals also extremely polite,making sure that all the clients are seriously attending and no leaving with doubts.Make a huge difference when you are leading with serious people,well trained to attend the costumers.The atmosphere is great,all around very tidy and clean.Everything works properly like should be.”