Shoe Stores in Hedge End, Hampshire

“This is a 2 part review, one for the Next shop at Hedge End and one for the Next Online shopping experience.We were looking for some new bedroom furniture and popped into Next Hedge End to check the colour of what we were looking at. The shop had an end of display sale and we bought 2 items. Unfortunately this coincided with being unable to transport the furniture ourselves and the staff at Hedge End could not have been more helpful. They have a local transporter who we engaged to deliver the furniture and all was delivered on time and with great communications. So 5 ⭐ for Hedge End.Later that week we ordered some additional pieces to match from Next's online store. We arranged delivery with building of the furniture for later that week. The day before the agreed delivery date Next called to say they could deliver as agreed but not build. We rescheduled delivery for t+4 days from the original date. The morning of the rescheduled day we received a text to say there were problems loading and the delivery may be delayed. Then later that turned into a cancelled delivery with delivery rescheduled for the following day.The following day as the delivery slot was nearing its end without any sign of the delivery, I rang to check progress and was told the driver had been delayed. I then received a call from the driver telling me they would be with me in about 1 hour. 2 hours later I rang to find out what was occurring and was told that the driver had abandoned attempting to deliver our items at his own discretion citing a combination of restricted access and being in a larger lorry than expected as the reason. We don't have restricted access at all, we live on a main A road with parking directly outside the house on that road.Speaking to Next to complain we now have the next possible with build delivery for us scheduled for t+13 days from the original plan. We agreed maximum compensation if 10 % of the purchase cost which does not compensate for the stress and inconvenience we've experienced.Our experience with Next online has been appalling, I wish I'd taken the opportunity to have the items delivered without building when things first went south. It'll be a long time (if ever) before we shop online with Next. Zero stars deserved.EDIT added 30/10/23We still do not have a complete wardrobe. Next delivered and built yesterday but only got so far before they discovered missing parts and were unable to complete it. A whole second wardrobe is now being shipped to us later this week as Next claim they're unable to separate the necessary parts at the depot. The weight of transporting the entire wardrobe for the sake of less than 1 kg of parts is not in keeping with minimising their carbon footprint. Terrible just got worse.”

“Large store, spaced out well. Quality food. We got sushi and a sourdough pizza from the food to go area. They did not disappoint, reasonably priced too. Free parking. We will definately be returning.”