Absolutely useless! Walked in at 10:30 AM and managed to be seen by an advisor at nearly 4 PM. most of the time the branch was empty with a few customers occasionally walking in, still took them 5 hours to provide the service. Bye bye Metro Bank! Switching the bank!
October 2023
Very bad customer service. I have been to the branch today after five years. They still have typical excuse of staff shortage(2 staff members were sitting on the cashiers desk and starring at the computer screen though). I had to wait for an hour and half and at the end manager and staff both don’t have a clue how to... read full comment
September 2023
No wonder this place has got 2 odd stars everyone in here doesn’t want to do a thing… literally 4 people behind a desk and only 1 serving.. avoid go to Chelmsford instead…