My name is Khara Pierre. I came into the branch in Plymouth yesterday.I had a wonderful lady called Megan, who was fantastic from start to finish. She was friendly, professional and informative.her customer service is excellent, I had my 5-month-old baby with me, and he needed to be fed, and she even warmed up the milk... read full comment
November 2020
Yesterday I visited the YBS in Armada Way. At the same time a person collapsed on the floor and suffered a fit. That customer seemed to be well known to the 2 members of staff and they did not panic, kept a calm atmosphere. When the person recovered they treated the customer with respect, understanding and kindliness. I... read full comment
From Yorkshire Building Society
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.