Building Societies in Plymouth, Devon

“My name is Khara Pierre. I came into the branch in Plymouth yesterday.I had a wonderful lady called Megan, who was fantastic from start to finish. She was friendly, professional and informative.her customer service is excellent, I had my 5-month-old baby with me, and he needed to be fed, and she even warmed up the milk for him.Megan is an asset to the company, and I was really happy with how she helped and treated me.I wish there were more people like her in today's world. She is just fab!”

“First time using the branch in general . Started off by using the outer ATMs to deposit cash + cheque, the ATM is self was difficult to read near impossible to make the correct actions, also confusing to understand. I wasn't aware of the process for deposits, so incorrectly entered an amount thinking it would let me confirm it again or it would check the cheque or cash there and then, but instead it spits a envelope out at you and tells you to deposit it inside and drop it back via the ATM, again the ATM was difficult to read so I wasn't aware you had to put both cash + cheque together.Branch staff lovely and helpful, there was a little queue Infront of me, but one of the staff saw me in the back of the queue, came out and asked the other customers if she could help and then came straight to me and explained the next steps for the deposit. Really helpful and it's appreciated for your quick service.2 days later, the correct deposit amounts are showing in my bank, again thank you for assisting me with the issue.Great experience in branch, One thing I dislike about nationwide in general is you can't pay cheques in online or at the post office. (Would save the planet, with unnecessary journeys!)”