Following some excellent work by Charlotte from this bank, I had to revisit following the death of my Aunt, Lee one of the advisers conducted the business I required with total professionalism and stated that the account part of my Aunts estate would be closed and the business completed in two weeks.This is exactly what... read full comment
I have always found the staff friendly, professional and very helpful. On one occasion I was at the front of a queue of people and being a bit dithering. The lady dealing with me was kind and patient and gave me her full attention. I was not made to feel that I was a nuisance (even though I thought I was)..
I found the staff here to be lazy, incompetent, supercilious and obstructive. One may think this is normal for large organisations these days but these people are the worst Iâ??ve ever encountered. I have been trying to access an account for two years now without success.