I want to mention how much I appreciated Jordan's help yesterday! I have been trying to get a refund sorted for 16 days after I cancelled an item as i couldn't get to the store to pick it up. I had been passed around by customer service, financial services, the resolution team, hung up on, never contacted when they said... read full comment
August 2023
I had to return a DAB+ radio, Bush DS869C. The lady listened to my reason for returning it (The screen had stopped working). She plugged it in to check it, confirmed the issue and replaced it. No problem.
August 2023
Took back a faulty kettle that cut off when half boiled. The staff refused and asked me to prove it was faulty. They even plugged it into their kitchen to boil it to try and prove me wrong. Never been so insulted by half brained people.