I purchased 2 candles on line and forgot to request gift packaging. I nipped into the Leeds store today to ask if it would be possible to get two gift bags. The young lady that served us kindly obliged and we left very happy. Thank you for accommodating, especially when the store was so busy.
December 2023
From previous visits I know all staff at this store are very knowledgable and courteous, but this ‘shoutout ‘ is for one person, Natalie who helped me on Monday in store. Was on to Customer Service re my online account. The customer service was deplorable, and I was sat in the store trying to get help on the phone.... read full comment
August 2023
I've never smelled Molton brown perfumes before, though i used their home products, so I visited the Leeds branch yesterday, and Tam was very attentive, nice and knowledgeable. Thank you very much, Tam for the great customer service
