Jewelry Stores in Brierley Hill, West Midlands

“Went into store to purchase a Radley Smartwatch. Staff member was extremely pleasant and knowledgeable, giving relevant information without being pushy.I would not hesitate to shop there again.”

“Visited the Merry Hill store to buy a birthday present for my daughter. I was greeted and asked what type of gift I was looking for. Then I was shown to a lovely seating area and offered a drink. I was introduced to Karen who, after listening to my daughter's preferences, brought over a tray containing a lovely selection of gifts to choose from. I have to say that I have never experienced such a wonderful and friendly service before. Nothing was too much trouble. Karen is an amazing asset to this store and I will definitely ask for her to serve me again on my future visits to this store. Thank you for the 5 star treatment”

“Went to merry hill store with my brother today. To get a heart charm with a goat pic.. Helen was brilliant was so helpful n great customer service 10/10 but there was another lady called Olivia come across rude and asked was we gay which was a ridiculous comment as my brother stated it was a gift for he’s mrs.. lol n yes Olivia we do think high of our selfs shame u don’t think much of urself.. thank u Helen great job ??”

“Thank you for making our experience great today. Kelly was great she helped my wife choose a new engagement ring due to the old one loosing a stone, Kelly had patience with us and also cut off my wife’s wedding ring so we could have it resized - overall happy with the service we had today”

“Excellent service if you're my wife getting her birthday present. Terrible service if you're me finding the price going up as she chooses the more expensive stuff while being encouraged by the sales staff!?”

“Went here this week for a watch. Great service and friendly staff. Had a few questions to ask. The assistant manager Mo was really helpful and patient in answering questions. Really knows his stuff. Would definitely recommend 5 stars.”

“Want to say a massive thank you to Annmarie in the Merry Hill Store, for her amazing and professional customer service. From the moment we walked into store we were greeted with a friendly face, there was no judgement as I was dressed for running errands.
There was no ask too big, she happily handed me all the rings I wished to try without any hesitation, we were made to feel so at ease and we lost track of time in store laughing and sharing our love with Anne and her staff. I can’t thank Ann enough for the encouragement she gave and the advice which helped me secure the ring ? ? we were treated so kindly provided with procescco to mark the wonderful occasion. Not only did she get the ring delivered next day but and the experience so easy and stress-free and Ann went by above and beyond by posting me our purchase receipts so we did not have to journey back. A huge thank you ☺️ and we will be back for our wedding bands. Customers service like this is rare these days and coming from a retail back ground it was a pleasure to experience such a luxury service experience!”