**Update** they have replied to my feedback as you can see but don't be fooled, this shop doesn't make you feel comfortable, beaverbrooks three doors down have been very friendly and very professional, I'd recommend going there instead\\n\\nI visited this store to buy my first luxury watch, I'd made the journey specifically.... read full comment
September 2021
Went here this week for a watch. Great service and friendly staff. Had a few questions to ask. The assistant manager Mo was really helpful and patient in answering questions. Really knows his stuff. Would definitely recommend 5 stars.
September 2021
Firstly I have given 1 star, just because you have to.\\n3 months ago, after expressing an interest in a new Rolex with, in fairness a Gentleman who new his facts (about watches) at the Merry Hill Branch, he advised me that I would have to register my interest to buy the said piece and would then be put on a waiting list... read full comment