From the time I applied online to the time I went to the branch to open an account, the bank had no questions about my information. The branch employee looked at my ID carefully and told me that the account had been opened successfully, all the steps had been completed, and I just needed to wait for the card to arrive.... read full comment
October 2023
Fantastic professional and friendly service yesterday.
October 2023
Absolutely amazing service. I came in with a very dire financial situation and needed access to money i had locked up, and not only was my issue resolved, it was done so with genuine concern and care. I need to specifically say thank you to Chloe and Kristian for this. They were both absolutely incredible. As well as Nina... read full comment
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.