Banks in Cardiff, Wales

“The staff there are fantastic, very handy to have a secure facility to keep valuables in with all the home invasions and robberies happening today.It is literally like in the films, floor to ceiling of little doors with double key locks!!”

“Opened a 2 year bond in June 2022 with monthly interest payments, and it's worked really well. Website really easy to use, setting up was simple and interest is paid every month on time.Really recommend. Only issue of course is interest rates have increased a lot since, but that's the way the cookie crumbles.”

“Top quality mortgage advice. Not sure if we will choose but compared to the other mortgage advisors we have seen these have been the best to date. They keep to their appointments, do not mess you around and really understand what they are talking about.”

“I would just like to take this opportunity to thank Paige for all her help with my sister Joanne. Your care and compassion was fantastic. Joanne dropped you off a thank you card on Friday. Again thank you and take care”

“Top notch service. You never have to queue. Staffs are so polite and professional. You always greeted with smile. Free parking. Nice and clean inside-out. Dont go for any other bank. You wont find a branch. Few people always moan, they always cry. Dont listen to them. Metro bank is one of the best bank in the world??”

“I went in to transfer money to my solicitors. The team were very helpful, especially Deb who was lovely. Even with a little hiccup they were able to fix it and it didn't take long at all!”

“Visited this branch of Nat West on a busy Saturday morning. I had a problem with my debit card which had been blocked from making online purchases. The service and support I received from the moment I walked in was amazing, I was so impressed by how friendly, knowledgeable and efficient the member of staff, Rhys, was. It was all sorted in 10 minutes and he took the time to help me get the app working on my new phone too. Thank you so much for outstanding customer service!”

“Always received good service here. When I went in recently for bank statements, Paula went above and beyond to make sure I had the right ones for visa application. She even showed me how to get more for my savings. Very happy customer!!”

“Best place to buy electrical stuff. I bought a tube light for 3 quids. It was 11 quids in Amazon. Friendly employees. Don't forget get your free coffee or hot chocolate ?”

“Great service from this Lloyds branch. I had an issue with sending money abroad and it was an emergency luckily I was accommodated with great service from both Sophie and another gentleman. They managed to provide the service I was looking whilst keeping a busy bank under control.”

“Absolutely amazing service. I came in with a very dire financial situation and needed access to money i had locked up, and not only was my issue resolved, it was done so with genuine concern and care. I need to specifically say thank you to Chloe and Kristian for this. They were both absolutely incredible. As well as Nina from the support Centre who helped set everything up by listening to my issues and contacting the Cardiff branch.”

“I had my online banking access suspended and it was a painful process. I made phone calls after phone calls and I had to make several of them in the branch. I would give 0 stars to the process but the staff in the branch were very nice and helpful. I had to call Lloyds using their landline and I was allowed to stay half an hour after they were supposed to close. One of them was following my case all the way and had been a great help. I was so in the process and I forgot to ask her name. I didn't even get to say goodbye to her because I had to leave in a rush to stop extending their work time. I hated the process but I'm very grateful for the assistant and understanding from the staff. While I was waiting on the line after their closing time, I can see they are still helping clients to make sure everyone leaves happily.”

“The manager today was so helpful I had spent hours the night before trying to sort out a problem I had stupidly caused on the internet & he was very kind & patient & helped me sort it out. Thank you”

“Excellent staff...very helpful. Excellent location too, although parking can be tricky in a car, I ride a motorcycle...so not a problem. Always clean & tidy inside. 5* all round.”

“Really pleased with the branch - received a call today from Jonathan who i’ve had a meeting with previously. Nice to see TSB are looking after their customers to see if they need any assistance with the current climate. Always found the store helpful :)”

“Great face to face service, after talking for an hour with the phone support, they locked my account and only way to unlock it was the personal visit to the closest HSBC bank building and to show them that me is really me - show them my photo ID - I am think that they are even little bit too careful with the access control, even the big American based banks do not require that level of the security. Perhaps it would be great for the people who are bit paranoid about the security issues - me and others who not having this problem could find it quite annoying, but the stuff in the branches is very professional and nice. It's took us no more than 7 minutes to restore the access to my internet banking.Perhaps they having not seen me for years so they decided to not accept my answers to all the security questions even if they all have been right - I mean that even if you have no any wrong answers you might no pass the security over the phone (anyway, considering how far mobile technology has been already developed - providing of voice connection which is just laughably low quality - seems like the most of the mobile service providers are very greedy!)”

“I logged myself out of my internet banking, went into the branch on Albany rd Cardiff, I would like to express my gratitude to Carla who was so kind and lovely to me and set me back up with my internet banking, Carla was so patient with me didn’t rush me or make me feel silly, and explained to me what to do if it happened again, thank you so much Carla.”

“Wonderful people working here and excellent service. All staff were amazingly welcoming and super helpful. Lorraine especially went the extra mile with her extremely friendly and welcoming manner. Suzanne was also fabulous! Everyone went out of their way to offer one of the the best customer service experiences we've ever had. Amazing. Thank you Santander Cardiff.”

“This is my bank! But not in the same way that Terry's Chocolate Orange's belong to Dawn French! I share it with everyone else! Which is essentially what the Co-op is about! Way, way back in my dim and distant past I had my Uni placement with these guys in Manchester, which funnily enough, is where their Head Office is! I learned all about their membership scheme and the leading edge developments that they were responsible for where environmental and Fair Trade issues were concerned. These things are not surprising seeing as the basic premise for this business was to provide affordable products and services for the less well off in society, and to allow them to share in the profits! The Co-op are amazing. I have banked with them for years! Their bank rates are more more equitable than other banks, and they are lenient when we fall foul of our commitment to them, (making a late payment, or accidentally going overdrawn etc... A quick phone call to explain is usually enough to remedy an error!). Five stars is just not enough for these guys... so here's a few more...”

“Bit of a queue still surprised to hear that the branch is closing in October as it always seems to be well used. This branch is in Caerphilly on Cardiff Road not in St David's Centre, Cardiff”

“wonderful friendly staff, easy but not *too* easy to access money (withdrawals process super fast and always on the same day, plus the option for online withdrawal). i cant count the number of times my modest savings have bailed me out of jep! a great credit union and very proud to be a member!”