December 2023 by Mike
From the time I applied online to the time I went to the branch to open an account, the bank had no questions about my information. The branch employee looked at my ID carefully and told me that the account had been opened successfully, all the steps had been completed, and I just needed to wait for the card to arrive. On the day I received the card, Adam Hall, the manager of the bank, sent me an email from his personal email address, telling me that the address they entered was incorrect and they closed my account. I need to ask the school to send a bank letter to my address to prove my address. I have asked the school several times, and the school only provides a single standard bank letter, which cannot be sent to the apartment. I asked the manager what the difference was between this and the printed one. He said it might be different, which may be based on his speculation. When I came to open an account, I showed my address to the teller, the teller showed it to the manager, and he also entered it into the system, and there was no problem, but suddenly there was a problem after I received the card.
October 2023 by Neil Pryce
Fantastic professional and friendly service yesterday.
October 2023 by R Deluca
Absolutely amazing service. I came in with a very dire financial situation and needed access to money i had locked up, and not only was my issue resolved, it was done so with genuine concern and care. I need to specifically say thank you to Chloe and Kristian for this. They were both absolutely incredible. As well as Nina from the support Centre who helped set everything up by listening to my issues and contacting the Cardiff branch.
March 2022 by Bonald Bonaldson
I've never been so satisfied as I was with the customer service I was just given by a lovely lady named Alex from our Cardiff branch. Amazing people skills! Very friendly and helpful made me feel very comfortable. As I was stressed due to my finance company trying something on in order to charge extra payments, it was swiftly dealt with by Alex. My only regret is not asking her surname so that I could write a glowing email to nationwide letting them know how impressed I am. Nationwide as a whole are world's above my previous bank in terms of customer service and reliability. (lloyds) now I'm struggling to figure out what took me so long to switch! Amazing!
February 2022 by Hollie W
Really friendly, helpful and efficient thanks for helping me
January 2022 by Bethan L. Evans
The staff are always super friendly and helpful in this branch, will make you a cup of tea if you're there with a more lengthy query, and go above and beyond. One of the ladies even called me after I went in to ask advice on a scam text with further information about contacting my phone network, which had nothing to do with banking. Brilliant customer service from all.
August 2021 by Nurul Subhan
Amazing service, and polite and helpful staff members.
July 2021 by Christo F
I visited the branch earlier today as I needed attending an urgent matter taking a significant amount of time. The ladies both helped me out massively. Thank you Nationwide for your very friendly and helpful colleagues.
July 2021 by john burcher
Like most banking institutions, they continue to close local branches which makes it difficult for a lot of customers to get to. I'm a pensioner but to get to my branch, i have to get a bus then a train to get there just to put a cheque in or draw out larger sums of money.So please consider re-opening some of your smaller local businesses in suburban areas around Cardiff.Thanks
July 2021 by Sherry Yan
I think they did renovation during lockdown? Not sure if reopened yet! But used to be a good bank with helpful and professional staff.
July 2021 by Rick Earl Hover
All of the staff's at nationwide are very helpful and friendly and nationwide bank is the best bank ?
January 2021 by robert murphy
Friendly service
January 2020 by John Ahern
Continue to provide excellent service and support
April 2019 by Mateusz Dec
Huge DISAPPOINTMENT! Extremely unprofessional service! Obviously they are very polite and nice, but when it comes to solving a technical problem, they are utterly useless.
February 2019 by Hello Moto
Excellent customer service always helpful
