We received excellent service from the Guildford branch. They were short staffed on the day due to illness and quite busy. Gayan and his team were excellent at making initial contact with all customers to find out their requirement and manage their business as best as they could. It was old fashioned friendly service at... read full comment
July 2024
I have to say that I was very sad to see that the Guildford branch of YBS had a low star review. A lovely lady called Sally couldn't have been more helpful. I had a complicated request which she handled calmly, efficiently and with a smile. I had previously spoken to another member of the team who was also extremely helpful... read full comment
August 2023
Can't get through at all to find out how to close an account. Last time I went they were closed (within opening hours) and I don't want to waste my time
From Yorkshire Building Society
When visiting a YBS branch please make sure there’s enough space to allow two metres between you and any other person; this may mean waiting outside until other customers leave. We also ask that you wear a face covering to help us keep our customers and colleagues safe.
