Halifax as a bank is brilliant but the Guildford branch is horrible. Not at all professional and highly incompetent staff. Please for your mental health avoid dealing with the branch staff. Do not expect any customer service or help.
April 2023
The Guildford branch's customer service is below standard. When I requested to exchange £40 into £1 denominations, the representative informed me that they were not available. This kind of service may be a reason why some individuals are hesitant to deposit their money in the bank. Additionally, I felt unwelcome during... read full comment
December 2022
Disgusting customer service, I'm leaving Halifax ASAP after speaking to a stuck up woman at the cashier. I came here to find a solution in replacing my card, but received no help at all. Please let go of this person, worst service I've ever received
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
To find out what accessibility services are available in your local branch, search for it in our branch finder.