April 2025 by Daz
Everytime i go into halifax i get a warm welcome.Really friendly and helpfull staff.
Keep up the good work??
September 2024 by Eilidh
I cannot believe how unhelpful they are. Wanted to open a joint account tried for over a month online called the help hotline who told us to attend branch. Explained this to branch and they said it was our wifi or server issue ????? We?d tried multiple times over a month on different wifis laptops phones computers the lot they said couldn?t help us. In the end went to nationwide and they set us up a joint account in 10 minutes!!! Faster than it took us to even get through to Halifax what we needed. Will never use again.
August 2024 by Steven Emerson
Incompetent and rude. If you are looking for this level of customer service...Guildford Halifax will provide.
December 2023 by F S
Halifax as a bank is brilliant but the Guildford branch is horrible. Not at all professional and highly incompetent staff. Please for your mental health avoid dealing with the branch staff. Do not expect any customer service or help.
April 2023 by J A
The Guildford branch's customer service is below standard. When I requested to exchange £40 into £1 denominations, the representative informed me that they were not available. This kind of service may be a reason why some individuals are hesitant to deposit their money in the bank. Additionally, I felt unwelcome during my visit.
December 2022 by Orion Zane
Disgusting customer service, I'm leaving Halifax ASAP after speaking to a stuck up woman at the cashier. I came here to find a solution in replacing my card, but received no help at all. Please let go of this person, worst service I've ever received
November 2022 by Benjamin Bessemer
The manager was really helpful with my issue and was quite nice to chat to regarding his private life.
July 2022 by Ed Briscombe
Referred to serve me unless I addressed staff using pronouns that I could not find in the English dictionary.
May 2022 by L M
A nice customer services that will go above and beyond? you will definitely can not find from this branch.Time to say goodbye to Halifax?
January 2022 by Abcd Bcde
The worst and the most unprofessional service.The purposely doing things their that I'm sure the head office of the bank doesn't allow them I think it's about time that the head of this will look and send someone to see what is actually happening this branch we in Guildford deserve to get the same kind of customer service as in any other place.It's about time I'm that the bank will change the management and couple of those work with him giving this horrible service.
January 2022 by Tom Tot
Most horrible customer experience that I have in my life.They are profiling the customer and when they don't want you as there customer but have to give you a service they perposly use a technique of constant delays.Go slow Strick is the service level you can expect to receive if you have been profiled by the branch.They will purposely waste your time organise you discriminate you in order to make you understand that it's better for you to go to another bank.
January 2022 by Fish Fisher
Waste of time absolutely waste of time prepared to wait there for a long time I'm and and get a very lousy service.
January 2022 by gatch yhaa Storm
Absolutely waste of time and money.The last time that I have been there they lost my paper....Unbelievable....???
January 2022 by Each Each
Can belive it's a bank.Look to me more like a very lousy family business.
November 2021 by Easther Makonyere
Halifax Online Banking is simply the best ?Tells me everything I need to know. Very easy to use. Words fail me??. I just love it so much and most of all they keep improving it all the time. Well done Halifax my Bank since 2001?..??
