Department Stores in Bury Saint Edmunds, Suffolk

“I visited this Tk Maxx branch yesterday with my husband and children, it was a lovely day with the family, and to make my day even better I was served by Marcus, who was an absolute credit to the store and company, Marcus is truly an ambassador to Tk Maxx and I hope they appreciate and realise what such an exceptional young person they have working for this company, Marcus has such fabulous and wonderful customer service, which I have never experienced whilst shopping in any shop or at any Tk Maxx branch in my life!! Marcus went above and beyond his job role and had such a lovely chat with me, my husband and my children, I said to Marcus after he asked if we’re doing anything nice this weekend I have a birthday present for a friend and I don’t have any time to wrap it (in conversation), Marcus suggested that we could buy both wrapping paper and a card in store and if we wanted to buy some Marcus could quickly wrap it in store for us, “as his special VIP secret service!!” after this I hurried upstairs found some wrapping paper, bows, ribbon and a lovely card and paid for the items at the till and Marcus got straight to work whilst I wrote the card wrapping the presents I brought in store, whilst adding bows and ribbons and after this he even found me some lovely white tissue paper to display the presents in the gift bag with, Marcus replied at the end once he gave me my receipt, that he hoped my friend had a lovely birthday and that we all have a wonderful weekend and a lovely evening, I have never felt so lost for words and in shock that this was TK MAXX CUSTOMER SERVICE!! or any shops customer service, I have experienced poor and rude customer service in this store in the past, but after this visit today I will definitely return to just see Marcus alone!”

“This store definitely caters for a high proportion of the local shoppers. Today I was watching other shoppers and felt that whether it was for casual or smart wear, or small or large, Matalan is the first place to try and not the last!”

“Quick and easy. I have been served twice recently by Erin. She was really friendly and helpful and went above and beyond to make sure my item was suitable. Thank you.”

“Thank you to the lovely helpful assistant who saved me buying totally wrong bras for my sister-in-law today ! Next time I will wear my glasses lol. Good service is rare… well done M&S”

“Good but very busy at time of visit.Men's section upstairs along with home section.Staff friendly and helpful.Some items were out of stock and not a great selection of men's clothing but might be due to the size of the upstairs floor.”