Shocking experience of customer service. As a long serving customer needless to say I will be moving my banking.
February 2023
Fed up! Visited in person, my nearest branch open, from Hope Valley, to make a significant transfer of funds. Cutting an overlong experience to a short story conclusion, they didn't have the staff to help me and they make it harder than wading through glue to deal with MY money. Tried to palm me off to Meadowhall on a Sunday,... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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