Terrible service, 1 person on desk waitied over 10 mins in que of people whilst staff members passed by care free,not intreasted,just dont get why they have so many bodies there with only 1 at the till
December 2024
The staff are alright but 2 Counter services is appalling for a city centre branch. The Line can take Ages sometimes. Needs at least 3 Counter services and a sign pointing to the counter service as a wall is hiding it. Very understaffed unfortunately. Santander only care about profits more than customers! A joke
December 2024
It is easy to see why the very large number of 1-star reviews. I visited once, hopefully never have to visit again.
I walked in, a large number of staff looking lost. Where are the cashiers? Eventually I found, well hidden at the back. Two positions, only one manned. A customer having problems.
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.
