Mobile Phones & Accessories in Norwich, Norfolk

“Excellent customer service from Mitch,Daniel and Marnie all extremely helpful couldn’t ask for more, would highly recommend, very knowledgeable, would not hesitate to go back.”

“Went to go and get my phone upgraded. Was welcomed by member of staff and the worker who served me was fantastic. So lovely and helpful and couldn't complain.”

“As with many places they’re good till there’s a problem… only with a problem can you really find out about a company and what their customer service is.I can’t praise the shop enough, my espresso machine broke down and the 5 year care package I’d taken was not performing as promised. A manager in the store resolved the complaint/problem there and then, appreciated the crazy response from the care package went above and beyond to resolve the situation within 15 minutes and I walked out very satisfied and they having retained a longstanding customer. Thanks mr manager (didn’t catch your name) very much appreciated.”

“Great service from the O2 Guru Daniel, had several things that needed sorting out with a replacement phone. Not very tech Savy and took time to sort issues and explain things in ways I understood. Left with all issues sorted, thanks again for great service”

“Overall a great experience in the store. There appears to be a lot of reprints and recasing but that isnt a problem since you can easily choose another copy. Customer service is for the most part excellent, with staff usually being talkative. Caught a few whispers from staff complaining about having to do certain tasks but hey- its the service industry its how it is. The store is kept in pretty good condition, haven't personally been upstairs so cant comment for that but ive bought and traded in plenty of games here just fine and never had a problem with any games ive bought unlike other cex stores.”

“I would like to convey how much outstanding help Nikita (manager) at your Norwich branch gave me when I fell outside your shop, a few weeks ago. She also followed up with enquiries with how I was getting on as she knew I lived alone. To me she went the extra mile and I was really grateful for all her help and concern.
I would like her management to be aware of how I feel. Maryon Boyer”

“The members of staff in Norwich, Darragh at front of house, then Adam were helpful and polite. Adam sorted out the difficulty with my contract in a few minutes, which 2+ hours to a call centre failed to do. Vodafone needs to invest in real people like this, rather than call centre staff who give inconsistent and conflicting information.”