Branch is becoming pointless. Transfer from existing account to new supposed to be available in branch, by phone or on Internet. Branch by appointment only, at a different branch in 3 weeks, phone gets cut off as staff are busy. If it's Internet only....just admit it upfront.
June 2023
Excellent customer service in settling up a bank account for my wife’s cousin, who wasn’t capable of doing it himself, couldn’t praise the branch more.
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone.
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