Halifax seems to go out of its way to make life as difficult as possible for customers. Confirmation of identity documents have to be certified either in a Halifax branch (of which there are very few left) or by a solicitor who will charge an eye watering amount of money. Proper financial institutions will allow certification... read full comment
May 2025
Shockingly bad!! I went to the counter to pay in 2 cheques, the staff standing in the open said I could use the machine to pay in, not my preference, then getting my account details i got my phone out, the lady said oh pay in using our app.
So she then attempted to try and pay in my cheques using my phone in the... read full comment
March 2025
Worst bank, specifically tumbridge wells branch. My oap father was defrauded £200k and they react by shutting down his accounts. When we were there there were 4 other customers with the same issue. I went in to speak to the team in branch. I let them know how disgusted I was with how they are treating a vulnerable person.... read full comment
Halifax is a unique bank on the high street. Halifax colleagues go the extra mile to make things easier for customers, removing barriers and complexity from their everyday lives whether in a branch, online or over the phone. To find out what accessibility services are available in your local branch, search for it in our branch finder.
