Banks in Maidstone, Kent

“I visited Nationwide Maidstone a few days ago with a fairly complex matter. Vinod was a great help in solving this, explained various options and their important details in an understandable way - all while being fast-working, patient and transparent about each step. I am very grateful for his time and can more than recommend his customer service.”

“Despite Covid restrictions they're providing excellent service by compartmentalization. There was no waiting. Tracy had problems with IT but was calm, humorous and found a work around so I could get what I needed. I was out in two minutes.”

“I came in today 12/05/2023 to put a cheque in and the lady i saw was lovely very friendly kind and helpfull showing me how to put my cheque into the machine she was amazing very satisfied Satannder customer”

“Excellent lady I had dealings with although I didn’t order the cash I wanted she was able to assist she was very helpful and made the transaction easy thank you amazing staff”

“Freshly arrived in the U.K, I unfortunately had to wait 10 days to have an appointment to open an bank account, aside this each times I've been in there branch the staff was absolutely lovely and very helpful/competent. Also they've some very convenient opening hours especially the Thursdays 9:00 - 19:00 and Saturdays 9:00 - 17:00.”

“Had an appointment with christian today regarding switching my account. He was polite very well dressed and helpful. He showed me all the options I could take with a helpful video as well. I really felt like he was trying to offer the best account for me rather than trying to get me signed up to all sorts of things I didnt want or need.It's a positive first start with a new bank and I would recommend anyone to go and see Christian!!”

“Been with these for a few years now after getting frustrated with the increasing lack of service in branch at barclays. I can bank 7 days a week, with my dog, and never have i been pressured to do online or mobile banking. A very modern looking, old fasioned bank.”

“I visited on 22nd Feb 2023 and (I believe her name was) Jenny couldn't have been more helpful in guiding me through the process of completing the NatWest retail disputes claim on my phone.I'd foolishly used my debit card when I made an online purchase from a company in Oct 2022 for Christmas presents and had numerous emails with the company.On 28th Feb 2023, NatWest refunded the full amount into my account. I honestly thought I had lost my money as it was a debit card not credit card purchase and certainly learned a lesson in checking what company I buy from.Thank you so much Jenny , you are amazing, kind, patient and know what to do.”

“I arrived in a panic & feeling very worried indeed. I received a warm welcome from Lorrain who couldn't have been more helpful, calming & reassuring. I was immediately booked in for an appointment to see an advisor. I saw Amarjit who solved my query extremely efficiently & was also extremely personable like his colleague. Both Lorrain & Amarjit were extremely knowledgeable as well as demonstrating exceptional customer care. I arrived in a state of high anxiety & left feeling extremely relieved, very well informed & with my problem completely resolved. So thank you Lorrain & Amarjit very much indeed. I will also write to their manager imminently.”