Awful Service on line and in person. Booked appt on-line, got email and text confirmations and even reminders...Took day off work.. Got to VE shop and no appointments existed as all fully booked and to cap it all the reception young lady just kept giggling about it. Blaming the on-line system and said it's been like that... read full comment
October 2023
I have been receiving the worst customer service from Vision express at Richmond. I have been waiting for weeks to get my eyes tested, they kept cancelling my appointment.Also, I have been waiting for weeks to receive my sample contact lenses.Absolutely no concept customer service at this store.
September 2023
Nice optician - friendly & efficient. But the other staff are rude and unhelpful, and the shop itself is scruffy with a poor selection of glasses compared to other branches and online.
At Vision Express we provide thorough eye tests, simply explained with expert care you can trust. We stock a wide range of designer and exclusive glasses, sunglasses and contact lenses. All our eyewear comes with 100 day returns guarantee and lifetime servicing for complete peace of mind. Find us on 10 The Quadrant or book an appointment online.