“I needed to get two copies of my Son's MA printed, so I took them to the Post Office. My data stick didn't work, so the young man who served me, Juan, suggested emailing a copy. Which worked just fine. After printing them, I mentioned that I wanted to get them bound which he said he could do. It took him a lot of perseverance but he stuck to the task as it was an old spiral binder which doesn't get used too often. So he had to set it to get the spiral hole punch right, the spacing right and work out which size spiral binder to use. Throughout this, he was having to accept parcel drops and help other people at the counter, which was fine with me as he was running the counter solo. He was polite and helpful to everyone while having to get the binding right as well.I was very impressed with his approach and customer service skills so wanted to give him some feedback . Thank you for your time and patience while dealing with a (very) awkward process!PS He also deleted the file (as I requested) I had emailed as it was, after all, confidential and showed me what he was doing on the PC so I could see it was deleted properly.Good work all round.”
Post Offices
Post Offices
“I needed to get two copies of my Son's MA printed, so I took them to the Post Office. My data stick didn't work, so the young man who served me, Juan, suggested emailing a copy. Which worked just fine. After printing them, I mentioned that I wanted to get them bound which he said he could do. It took him a lot of perseverance but he stuck to the task as it was an old spiral binder which doesn't get used too often. So he had to set it to get the spiral hole punch right, the spacing right and work out which size spiral binder to use. Throughout this, he was having to accept parcel drops and help other people at the counter, which was fine with me as he was running the counter solo. He was polite and helpful to everyone while having to get the binding right as well.I was very impressed with his approach and customer service skills so wanted to give him some feedback . Thank you for your time and patience while dealing with a (very) awkward process!PS He also deleted the file (as I requested) I had emailed as it was, after all, confidential and showed me what he was doing on the PC so I could see it was deleted properly.Good work all round.”