Painful experience trying to just change my name on the account post marriage. Have forms & certificate all ready to go, just a simple case of handing them over - unlike some banks it has to be F2F which means an hour of waiting for one of the very few staff members to be available
August 2023
The ladies this morning are rude and hostile at the counter especially the black one. Bunch of people in the matrix, delusional fools they were.
August 2023
Staff are friendly but service is slow due to lack of staff and if you try to book an appointment ther are fully booked for a week!
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.