September 2023 by Naomi Hartridge
Painful experience trying to just change my name on the account post marriage. Have forms & certificate all ready to go, just a simple case of handing them over - unlike some banks it has to be F2F which means an hour of waiting for one of the very few staff members to be available
August 2023 by Jaissy Ratna
The ladies this morning are rude and hostile at the counter especially the black one. Bunch of people in the matrix, delusional fools they were.
August 2023 by Flower Yellow
Staff are friendly but service is slow due to lack of staff and if you try to book an appointment ther are fully booked for a week!
July 2023 by Kerry Woods
So unorganised and confusing with only 2 staff serving on the main area. Had a moody staff helping me.
May 2023 by Ian Harratt
Only 2 staff working the tills so huge queue that didn?t move. Not even got staff weeding through the queue to sorts out minor enquires (which mine was). Eventually I had to leave without competing my business. Waste of time.
March 2023 by Collector of Countries
This is not a bank. it's a circus. You would think removing yourself from a joint account would be straightforward. No, it's been so painful. My ex provided the signed form to the Hackney branch, and they requested my ID, so i went to the Kingston branch and attempted to give the ID to them. They told me I must provide the ID to the Hackney branch, as they had the signed form, I refused to accept this, and I requested they scan my ID and send this to the Hackney branch via email (it is 2023 we have emails). They did this, but I am still waiting for my name to be removed from the account.
December 2022 by Alan Fenton
Long queue. 6 staff, but only 2 serving. Disappointing
November 2022 by Louise Frewin
Needed to deposit cions into my account. Quewed for over 20 mins with only 2 members of staff on at the counters. And some of the time just 1. I requested 3 times for some staff to come deal with it. It took 20 mins before another member of staff came. Some people have no choice but to come to santander during lunch breaks. This is due to the early closing of all santander branches, which is now 3pm, really inconvenient uphelpfull and frustrating. Thinking about changing to somewhere else.
October 2022 by T A
I had to wait at the counter to be served 30 min and an operator done only one transaction. I had to authorised the second transaction with a branch manager and than wait to be served another hour!It is ridiculous! Do not sign with this branch!
October 2022 by Anara Sultan
I had to wait at the counter to be served 30 min and an operator done only one transaction. I had to authorised the second transaction with a branch manager and than wait to be served another hour!It is ridiculous! Do not sign with this branch!
October 2022 by Philip Briggs
My enquiry wasn't fully solved , but the staff were helpful.
July 2022 by luigi vermicelli
Large branch which is still open (!), they prefer you to use the ATMs, but do still have counter service.
June 2022 by James Harris
The arbic sounding lady is very rude
August 2021 by hill view
After days of trawling multiple high street banks including other branches of Santander finally found a branch with excellent customer service skills and whose staff have the knowledge required for their job. They were able to explain exactly what I needed to know and saved me wasting countless hours of my time can't thank them enough for their help and kindness.
August 2021 by Kasun Gunaratna
Can't say much about the rest of the branch but Kevin Lewis in mortgage section is very helpful. I only used Santander because of him. Kevin is an asset to Santander.
