Banks in Ilford, Greater London

“The young lady was very helpful however the counter service is so far away from the front people don’t know it’s there. It should be moved back to the front where everyone can use it..”

“I would like to give the highest praise and heartfelt thanks to Harpreet who has consistently delivered exceptional service every time I have visited — always going the extra mile with genuine care, professionalism, and grace.

Her warmth, patience, and deep knowledge are truly remarkable. No matter how complex my query, Harpreet handles it with calm confidence, clear communication, and an unwavering focus on finding the best solution. She treats every customer with respect and kindness, making each interaction not only smooth but genuinely uplifting.

Harpreet is the kind of person who transforms a routine visit into a truly positive experience. She embodies everything Nationwide should stand for — trust, excellence, and human connection. It’s rare to come across someone so dedicated, and I sincerely hope this feedback helps her receive the recognition she absolutely deserves.

Thank you, Harpreet — your continued support has meant a great deal to me.

From Mrs Hunjan”

“Received thorough and really helpful advice and service from Annie Hussain! She quickly booked me in for an appointment and helped me navigate the product services on the app.”

“Hi My wife and myself visited this branch this afternoon and we were both treated very well by lady call Sharon Kay She help us and explain everything and answer our queries was excellent .Thank you all the Staff at this branch”

“Syeda and Sheila are very helpful and polite staff members who have made coming to the bank a very pleasant experience. They have efficiently supported requests with a positive attitude.”

“Thank God this brilliant building society branch is still open - the manager Anna is great as are the staff including Jacqui , Reece and Arjun have all gone well over and above - I really can’t rate this branch high enough . Thank you all loads , God bless you all DW x”

“I recently went with my daughter and was served by Michael who was very kind and explained everything to us thoroughly. The store was not over crowded and I felt safe as there were not too many people inside the branch.”

“I have a business account with TSB, and I recently visited the Ilford branch to make a payment. We spent a considerable amount of time at the branch, but the service was excellent. The manager, Yasmeen, and her officer, (I think her name was Aisha), handled my situation professionally and with great care. They were extremely helpful and cooperative, going above and beyond to assist with my payment needs. I truly appreciate the support they provided. Thank you, TSB Ilford branch, for the exceptional customer service!”

“I was in a bit of crisis however Aneeka and Pin rescued the day for me with outstanding customer service.The support I received in branch today is unparalleled compared to my other high street accounts and they have rescued the day for me! :)Thanks so much!Keep up the good work.”

“The staff in this branch were brilliant in dealing with a bereavement case. They managed the matter very promptly and were extremely empathetic and patient with us. Thank you very much for your assistance today.”

“i went into halifax branch in barkingside the lady on the counter was unhelpful and moody and didnt sort out my request, and spoke as if she wasnt bothered! however i went into barclays barkingside to deal with the same request and the lady on the counter sukvinder virdee was happy smiling and spoke to me nicely and sorted out my request and took the time to ask if imhad anything else she could help with , very nice helpfull staff as suppose to halifax staff . no wonder halifax branches are closing .”

“I visited just before lunchtime on a Thursday, very busy but the team were excellent, with only two of them and all the building work going on. Very patient as well. Thanks very much.”

“"NatWest Bank provides a wide range of financial services with helpful staff and convenient locations. Online banking is efficient and user-friendly. However, long queues and wait times at branches can be frustrating. Some customers report difficulties with account management and unresponsive customer service. Limited availability of ATMs in certain areas is a drawback. While NatWest offers competitive products, higher fees and interest rates are a concern. Overall, NatWest is a decent choice for banking, but improvements in customer service and fee structure would be beneficial."”

“I had an issue with my bank card. It was stolen and I wanted to cancel it and report you for fraud and I called up Halifax bank and spoke to you. Andy and Andy was very helpful and was very clear and had a lot of patience with me and helped me resolve my issue. I would definitely recommend Halifax to people because of Andy.”

“I recently visited the Ilford bank in an emergency as I needed some bank statements urgently. Farah was incredibly helpful and handled my request without any hassle. She provided me with the bank statements promptly and made the entire process smooth and stress-free. She is very humble, kind, and professional, and I truly appreciate her excellent service. I am very grateful for her assistance!
Thank you So much Farah??”