January 2024 by Kay Kotak
Went to Robert Dyas Harrow on 5th Jan to send a DHL parcel and received very efficient service.I had come from Rymans who were awful and couldn?t complete my request, so it was refreshing to see a staff member who knew what he was doing. I wanted to make a change to my online DHL order and it was done with no fuss and the package was closed professionally.I?m taking away a star because communication could have been better rather than one word answers, and it wouldn?t hurt to smile at your customers.
December 2023 by Arthur Dijoux
Bought a kettle there. Used it a couple of times and realised it gave off a really bad plastic smell. Tried to return it and they wouldn't take it because "it's been used". Makes me almost wish I had told them it wasn't used at all, as pretty sure they wouldn't have been able to tell. Ridiculous return policy and staff didn't even try to be understanding. Won't shop there again.
November 2023 by Thomas Foster
On my visit yesterday the assistant manager Laurence was very helpful, he was an example of how customer service should be handled
December 2022 by Jacqui Perrat
Collected an order, quite efficiently found from the store, but usually have orders delivered. For some unknown reason one item was c+c only hence the visit.
October 2022 by Nithin Thomas
Rude customer service from a person named Bavani. She was totally angry and shouted at us even when the manager accepted the return in 3 days. Spoiled our day and definitely she is not ready to work in a customer service environment.
July 2022 by Mohamed Dewji
Very helpful staff and nice service with a smile.Thank you.
June 2022 by Michaela
Store looks shabby and low rent and customer service from male staff member (didn't get his name) was terrible with his lacklustre attitude towards customer service. He refused to give me my weed puller I had paid for via click and collect as I forgot to bring ID. However I am in my 30s so it would have been clear to anyone who cared to look that I am over 18. I will not shop here again and very sorry to have had dealings with this store or company. Not worth the hassle.
June 2022 by Scott Flashman
Excellent service, found item not on display and were extremely helpful.
May 2022 by Jaimini Mehta
Generally the staff here are very nice but I just had a bad experience now with Doreen at the till.I had bought some headphones just the other day and they weren?t the correct ones, so I went to go return them. When I went to the till to ask for a return, Doreen refused and said no due to hygiene reasons. I then explained- I wasn?t told this at the time of purchase. She had then patronised me and said: ?Well it?s common sense?? which was not appreciated at all. This is not how to deal with customers.
November 2021 by Jaimini Modi
Generally the staff here are very nice but I just had a bad experience now with Doreen at the till.I had bought some headphones just the other day and they weren?t the correct ones, so I went to go return them. When I went to the till to ask for a return, Doreen refused and said no due to hygiene reasons. I then explained- I wasn?t told this at the time of purchase. She had then patronised me and said: ?Well it?s common sense?? which was not appreciated at all. This is not how to deal with customers.
September 2021 by Adeeb Khan
Two excellent experiences recently:Bought a vacuum cleaner, then few days later, used their DHL drop off/collection service. On both occasions served by Dan. Hope I got his name right. Knowledgeable, helpful and friendly gentleman.
September 2021 by Katrina Morgan
To all who work at R.Dyas Harrow :Thank you for many years helping me out be it advice, looking for a particular household or garden item. You are a great team always helpful knowledgeable and in my experience extremly polite - customer satisfaction at the forefront
July 2021 by Yace Zinou
Very good customer service and excellent service fast and very helpful professional people I will highly recommend to anyone top class ??
July 2021 by Ashok Shah
We were very happy with the service we received from Akhil. Will come back to the store soon.
July 2021 by Jeni Littleton
Laurence helped me with a hosepipe problem! Very good service & really knew the products!
