February 2024 by Sarah Gheith
THANK YOU to Jameela who helped out my husband pick a suit on Sunday whilst I was away. We both appreciate your help very much! A genuine lady with really good customer service - thank you!
February 2024 by Jamil Hashim
just collected clothes i had bought or returned items that did not fit well
December 2023 by E Samuel
Fantastic customer service from RHAHMANIYAH. She was supportive, attentive and made my shopping experience as enjoyable and efficient as possible. Thank you!
December 2023 by michael finglas
Good shopping
October 2023 by George Trout
Had a lovely helpful experience and got the perfect suit combo - massive thanks to Jamelia (hopefully spelled that right!). She was a pleasure.
September 2023 by Ian J
I called this store 3 times during the week as I wanted to rent a suit, no answer each time I called.Today I actually went to visit the Harrow store. I walked in and could see a tall black woman at the back of the store, I looked around for quite a while and was expecting her to come over and offer some help, it never happened. I then approached her politely and asked some questions about renting a suit for a wedding. She gave me some very brief response, the look on her face was don't disturb me. I looked around a bit more and she had vanished completely.Woeful customer service, they'll be closing this place down soon with that attitude. Went up the road to M&S shortly afterwards and bought a nice suit for less than Moss Bros rental cost for a few days.Hard to believe that this level of customer service exists in 2023.
August 2023 by Elena Bichescu
I really recommend this store.Tahir was very kind with us and he help us to find the perfect outfit!! Very kind!!
July 2023 by hadies shirali - kelishadi
Extremely poor customer service, refused to serve me for sizing. Don?t recommend this branch at all.
July 2023 by michelle nomoni
After several bad experiences in store, I checked the reviews to find out many others had similar experiences. The tall black lady(manager) is absolutely horrendous. Awful customer service. Absolutely arrogant. I've used other branches with no issue at all. For instance, when trying on a tux, it's customary to try on a white shirt underneath to see the look. She outright refused to provide one to try. Offered a blue shirt instead. This is a bloody suit store. How do you not have shirts to try on in the fitting room.When this branch inevitably closes down, it will solely because of this manager.I will now never use this branch again. This is only one of many rude interactions I've had from her. And in case headquarters don't read this, I'll be posting it on their socials.
July 2023 by perry toombs
Had a suit made with these guys and it went perfectly well.Staff were very pleasant and happy to assist if they could.Not too sure what all the bad reviews are about to be honest.
June 2023 by broadcasq
Good for mens wear and pleasant staff. I had to update my review with regards to the public who are abusive to their fellow human being.Any member of staff who directly experiences aggressive or abusive behaviour from a constituent or member of the public, has the authority to deal immediately with that behaviour in a manner they consider appropriate to the situation and which is in line with their policy.?A
June 2023 by bilal malik
I went in today to collect an online order.There was one member of staff there and after waiting by the main till for 5 minutes I had to approach her for help myself.She was rude and unhelpful from beginning to end. No smile, no hello, or how can i help?. She just said she was the only person there and I would have to come back in an hour if i wanted to be served. Great customer service.After offering no help and speaking to me rudely I asked her for her name to which she replied it?s company policy not to give out names, I then asked for the mangers name and again she said no. However, when I spoke to customer support to report the issue they said that is not true.If you see a customer walk in the first thing you do is acknowledge them. If you are busy, let them know and explain that you?ll be with them as soon as you?re able to.You do not wait for them to approach you so that you can speak to them rudely, complain that the shop is understaffed and tell them to come back.To be honest I?m not sure what to expect from someone wearing trainers and music speakers whilst at work especially at a shop like this.Do better Moss Bros. The staff here are a let down to your customers and brand.
June 2023 by Pawel Wysocki
The worst customer experience I have ever had. The store assistant is really demeaning with her approach to clients. Don?t know her name (black tall lady). Despite the store being empty she had no energy and willingness to provide customer service. Seemed like she was above everyone.
June 2023 by Chris Chris
I'd give them zero stars if I could rude unhelpful staff I went to buy 3 suits for my wedding the lady's didn't want to help at all. We had to work put our own sizes as no one would size us. Me and my groomsmen ended up just walking out
December 2022 by Zahidur Rahman
Hired a white-tie suit for my event at cost of £159 before realising I?d made a mistake and returning the suit to the store before my event unworn. Moss Bros decided to keep all of my money. Couldn?t get even a partial refund despite buying a £60 pair of shoes from store as well the day I returned the suit hire. Very unhappy at the company?s inflexible returns policy especially given cost of living crisis.
