My elderly and disabled mother was recently seen by the optician service for an eye test following cataract surgery. On collecting the glasses she was convinced that the frames were not as chosen and became extremely upset and agitated. Karen, the assistant manager was absolutely phenomenal in her customer care, defusing... read full comment
June 2025
20 minutes in line to pick up prescription- no apology, serving people behind me and others in the next aisle for medicines and then pulling silly faces when people were getting agitated. The nhs is under stress absolutely but customer service costs nothing and this pharmacy has NONE.
