Excellent customer service from Rebecca today, called to chase up a request to change holiday dates, she called back within 15 minutes, all arranged. Many thanks.
October 2023
We've used St Ives holidays/ Original cottages for several years. Sadly this time their Customer service was so bad that we won't use them again. We had a number of issues, rubbish left in kitchen, dirty socks of previous occupant left on the floor, dirty oven which filled the place with smoke. The furnishings were shabby,... read full comment
September 2023
Having them cancel my holiday 8 days before it was due to start , although booked for 6 months, now struggling to get my refund despite being promised it would be immediate . 3 emails and 2 phone calls ? Couldn’t offer any alternative accommodation. But luckily Aspect holidays were able to assist?? know who to use in... read full comment