November 2023 by Jackie Halliday
Excellent customer service from Rebecca today, called to chase up a request to change holiday dates, she called back within 15 minutes, all arranged. Many thanks.
October 2023 by Julie Beckingham
We've used St Ives holidays/ Original cottages for several years. Sadly this time their Customer service was so bad that we won't use them again. We had a number of issues, rubbish left in kitchen, dirty socks of previous occupant left on the floor, dirty oven which filled the place with smoke. The furnishings were shabby, smelly and grubby. We contacted St Ives holidays 3 times through the week and did not receive a single response. I see from other complaints they tend to ignore you and hope you'll just go away. Then on bad reviews they reply with a patronising "we're sorry you feel that the property...." rather than a genuine apology and admitting they're short staffed etc. The real measure of a company is how they deal with you when things go wrong. In this regard St Ives holidays/ Original cottages have fallen very short.
September 2023 by Sue Turner
Having them cancel my holiday 8 days before it was due to start , although booked for 6 months, now struggling to get my refund despite being promised it would be immediate . 3 emails and 2 phone calls ? Couldn?t offer any alternative accommodation. But luckily Aspect holidays were able to assist?? know who to use in future.
August 2023 by Rachael Pollecutt
Penny?s place was perfect for us a family of 4 (Two adults, 2 children and our dog) The location is great, the holiday home is clean and has everything we needed and more, lovely outside courtyard space, great games to play and choice of books, great facilities in the kitchen for self catering. All around a great place to book for your holiday in st Ives. Would recommend to family and friends. Thank you for a lovely stay :) Hope to be back again. Easy to book and great communication from St Ives Holidays
August 2023 by Clare Stone
Fantastic view from the apartment, we had a wonderful holiday. Very easy booking process, good communications, minimum fuss, all went smoothly.
July 2023 by Karen Jamieson
Service from st Ives holidays was very good, the cottage we stayed in was refurbished to a good standard however some finishing touches weren?t addressed.
July 2023 by David Hague
Booked a cottage in centre0f St,ives..Cornwall in 2021The location was lovely said it had WiFi & it didn'tComplained about it but couldn't get it sorted out before our holiday was over not happy & it needed some repairs obviously just cashing in on the property but hey location was in the middle of St,ives.
April 2023 by Amanda Bowen
Terrible company cancelled our holiday less than 48 hours before we were due to leave gave us other options unfortunately they were all more money and not in a central location like we had originally booked. To top it off refund will not be processed for 5 working days so no money to book with someone else. We had ordered a birthday to be collected from a local company whilst we were there and day trips all of which was too late to cancel and we are massively out of pocket. I will also mention that on trip advisor for this property the same thing happened last year!
October 2022 by Leanne Green
The communication from St Ives Holidays and the property?s owners was excellent from the get-go. We stayed at Flat 4 Lyonesse in St Ives. The property was beautifully appointed, clean and had gorgeous panoramic views of St Ives harbour, Carbis Bay and Hayle. Every detail had been thought of with added extras we didn?t expect in there too. We wouldn?t hesitate to book with St Ives Holidays/Original Cottages again. We had a wonderful holiday in a luxury apartment that was a true home from home.
July 2022 by Oksana
This was the worst experience I ever had with a cottage company. I booked for the wrong number of people, called within 10 min and they refused to refund me and kept all the possible fees. Never suggested an alternative. If you want to be ripped off this is a place for you, if not there is Aspect Holiday or Airbnb. Please stay away at all costs.
June 2022 by Marc Lee
BEWARE!!!Booked a cottage in St Ives months ago for 1 week in the summer holidays! Paid the deposit so all good.Last week received an email telling us the cottage is no longer for rent and our holiday is cancelled!!!But no problem they send we have sent a link to other options for the seem week.We were asked to view the list of properties rebook.I opened the link to find just 1 cottage on the list priced over £500 more than the previous.What kind of customer service is this??So currently looking at all the websites trying to find accommodation. Hardly anything available and with only a few weeks until the summer holidays the prices have shot up.Absolutely zero help and assistance from St Ives holidays
May 2022 by jeff mills
Lovely apartment in a nice quiet area, very clean and well equipped...pleasant walk to beach & town but very steep hill a killer on return.
April 2022 by andrew stanton
Just had a text message on our last evening advising Us to vacate the property by 0.900. As a reply by text is not recognized as usual I'll go public! Overpriced rental property, The Watchouse Victoria Place St. Ives. Dining room chair backrests too tall risking spills whilst hot food is being served, downstairs bathroom shaving light bulb still blown after at least six months, diner room window sealed unit blown, it's like looking out at beautiful view on a nice sunny day as if it's raining! Followers spend wisely.... DEVON.
November 2021 by Suriya Spurr
Sail Lofts Studio well positioned. Comfortable beds and well equipped. Would definitely recommend. Close to harbour and Island Car Park. Beautiful beaches closeby. St Ives Holidays handled the booking extremely well and have booked through them for next year.
September 2021 by Valerie Hurry
Very good holiday company. Still feels local even though it is part of a bigger group. They are very helpful and available. I feel very safe staying with them
