Just appalling, no counters with staff anymore so you can't do any banking, an abomination
November 2023
It's just getting worse and worse with bank branches. They're closing down all over the country and reducing opening times and staff even in cities like Chester = customer service is getting worse/more inconvenient not better. Opening times used to be 9am to 5pm Mon-Fri and 10am to 4 pm on Sat now it's just 9.30am to 3pm... read full comment
October 2023
Attrocious.First time I want in to transfer money I was treated like a leaper. Had to wait an hour to sit with a banker.Second time I tried to arrange a scheduled appointment and they didn't have anything available FOR A MONTH. So I went in person - had to wait over an hour to sit with a banker.Third time trying to move... read full comment