January 2024 by Matthew C
Just appalling, no counters with staff anymore so you can't do any banking, an abomination
November 2023 by Dale Martin
It's just getting worse and worse with bank branches. They're closing down all over the country and reducing opening times and staff even in cities like Chester = customer service is getting worse/more inconvenient not better. Opening times used to be 9am to 5pm Mon-Fri and 10am to 4 pm on Sat now it's just 9.30am to 3pm M-F and cash machines only on Sat. It won't be long before they completely close the Chester branch.
October 2023 by Mark Haydon
Attrocious.First time I want in to transfer money I was treated like a leaper. Had to wait an hour to sit with a banker.Second time I tried to arrange a scheduled appointment and they didn't have anything available FOR A MONTH. So I went in person - had to wait over an hour to sit with a banker.Third time trying to move money under the online limits and I get a text from Barclays asking me to respond - accept my SMS text service won't send a text to their number.I've had an account for 30+ years. This is attrocious. Negative stars if I could.
August 2023 by Ann-Marie Parker
There needs to be an great deal of awareness about urtisum so others feel they are given the right help were it is a less load area asked if they are ok for the bank lady or male to look at them when speaking or rather not look ? talk not so fast so the customer can understand what help is given for your banking matters account as the staff aren?t getting to understand the help for people with urtisum there are different types of urtisum
August 2023 by Artistic View
Everytime I want to deposit money I get told I can't use the machine past 2pm as someone had locked all the boxes? And now they have changed the closing times to 3pm?I work nights and I can't get to the bank early in the morning as I'm either still at work or I'm asleepIt's ridiculous
July 2023 by Lisa Burton
Went in to collect some currency ordered online to be told no counter service on Saturday(was never advise online when ordered) and staff had no access to the safe. Seems there's very little human help now. Seem to want to make everything digital. Looks like it's time to find a better bank as only reason to use them is now gone.
June 2023 by Werrington Wanderer
Soon to be moving to Northgate Street and also Abbey Square.Today the date is -Thursday, 01 June 2023
May 2023 by Sankalpa Ojha
Very rude colleagues
May 2023 by David Hanslip
Horrendous customer service. Tried to open a joint account to be told to come back an hour later as the lady was the only one that could do it - returned to find she still couldn?t be bothered to help us and we would have an open ended wait time! While there at least a dozen people asked for assistance to be given the same lacklustre response of ?No you can?t do that?, irrespective of their query. Worst customer service I have encountered in any industry.
April 2023 by Mike Lowes
Checked opening hours. Travelled 40-mins to Chester branch to make a transaction to then be told the till closed at 2.30 !! Unbelievable. 3-staff that I could see and a queue of 5 waiting to be offered no service.Service levels that would bust most normal businesses but they still jog along and make their millions?.
September 2022 by Patricia Ward
A big thank you to Zyhkan who was very helpful today to two oldies. We have always found the staff at Chester branch will take time to help and explain.
June 2022 by Caragh Ashley
First visit to Barclays Chester in more than a decade, wouldn't chose to go again as machines don?t like me, a very helpful staff member had to assist as the machine literally wouldn?t recognise my touch, will avoid in future if possible. Barclays bring back real people please, new service doesn?t cut it!
June 2022 by George George
Very poor customer service!!!Barclays, teach your employees what good customer service is!Especially the ones in Chester
April 2022 by Susan Voas
I asked to make an appointment to see an advisor but no appointments until June today is 5th April!!I waited 15 minutes yesterday to be told this. Today 20mins to speak to a member of staff. This was mid morning. Eight people in a queue for the cashier. Please get more than 2 staff on duty before you loose more customers. I feel sorry for the staff trying to cope!
January 2022 by Waleed Wahba
After 2 hours I couldn?t deposit money into my own account, I couldn?t make a credit card since there was a system error, I couldn?t open an account for my wife because a ?water bill? isn?t proof of residence while gas and electric are, time wasted
