Banks in Luton, Bedfordshire

“Sam had been a very helpful member of the barclays team. Ive known Sam for over 30 years and his communication skills has been outstanding. He has been helping in every area of my banking journey. I miss him in the luton branch very very much. The best barclays team member in luton.”

“I was in branch early morning and served by beautiful Bijal Deuchan for my account savings review and delighted with her outstanding services and explanation will visit her again next week for my children account! Happy ,;)”

“Debbie was amazing! Thank you so much. Kathy was awesome even made my children a hot chocolate as they waited for me. God bless you guys and thank you for the amazing service”

“Thank you to Stefan Tracey who provides the most outstanding customer service. He is always there at the end of the phone and never forgets a request or fails to help in the utmost way possible. Stefan is extremely friendly, approachable and solution orientated. He goes above and beyond to sort out problems and always does his best. Thanks Stefan and Handelsbanken phone team who are always responsive and available.”

“It’s the first time I’ve been to Santander and I had a wonderful experience. I had a query about my American partner opening up a joint bank account in the UK with me.

Jade was at the front desk and explained why it would not be possible. She was patient, informative and didn’t rush in the explanation. You have a wonderful staff member. Now I’m actually considering changing banks as the customer service was exceptional.”

“Great service on a Friday afternoon. I went in, 2 of the 4 pay in machines were still not working for another week, which I spotted as soon as I walked in. A NatWest staff immediately saw me enter and advised me of the issue and I accidentally ended up being rude 'I can see, I'll wait' ?‍♀️ maybe I was annoyed another day of machines not working. Although that's no excuse, poor guy, maybe he was trying to say sorry 'machines aren't working', but the sorry was missed out ?

Actually this gentleman was a credit to NatWest, as I appreciate the communication and last week/maybe week before, I just waited till a working pay in machine was free yet no-one even came to advise me as I checked all the machines one by one. In hindsight this staff member seemed new and trying his best to deliver excellent service, which starts with communication and he did that well from the get go ?

I thought it's not like me to be rude, so better make a mends before I leave. Although without even having to apologise, the gentleman was excellent, even when I wasn't the most pleasant customer at first interaction, he helped like a true professional. Many customer facing staff may take personal and be moody in return yet he didn't and went above and beyond to answer my questions and find out for me. I appreciated he checked for me, so I didn't need to wait in another queue, within minutes I had all the answers and reassurance I needed and compassionate as my situation was quite well maybe odd for some and they wouldn't have understood yet he did so I appreciated looking back ?

I usually avoid asking Q's as staff usually busy, but he was good as standing by for us pay in customers as they do BUT being approachable in his demeanor.

Furthermore, I appreciated he was wearing mask to keep us customers safe, and doing his best. I would feel safe if I knew my elderly mother and father where being served by him. I'm sure that's not NatWest policy, as no other staff was wearing, so thank you to him! A credit to NatWest.

Overall this branch is actually the best, I've had to bring my elderly mother twice prior to COVID, and she is partially deaf, has asthma and needs interpreter (me), so a tough customer bless her, and going to bank is a challenge and the team were amazing! Treated her like like royalty ? they were very understanding and helpful to get to the bottom of the issue and ensure she was seating and had water! I usually go 3pm ISH and nice and quite, so doesn't take long to be served as the team are great!

I love how the ladies know I want to be left alone when I come in put my money in, know ok she knows what she's doing we won't bother her and out I go within minutes. They mind reading me ? ?

Top marks for you all at Luton branch, as... Bedford and London, Liverpool Street branch ?‍♀️

Other banks and branches could learn ALOT from this one ? keep it up guys! You are all APPRECIATED, thank you for all your help.

I hope the team get recognition from Head Office! Excellent service ?”

“Always very friendly greeting. As the only bank in Leagrave end of Luton don't knock it, as it is bound to get busy at times. There are automated points in the bank to help with standard transactions,use them.”

“I came into see Umar for my banking service. He provided me with Excellent service. I also met the manager George who passed his business card for any further help and support.”

“David is absolutely the best person there, he has helped me so much with everything, including changing my gender identity on my account he has been super polite about everything and any time I visit the bank he's always smiling give this man a raise asap.”